With the group templates feature, administrators are able to When the setting is disabled, Use the autoassign template available in Control Hub to automatically assign licenses to new users. Webex Go: Improved mid call experience with Webex App. When configuring an internal number or extension as a destination for selectively forwarded calls in the Calling User Portal, Contact your Cisco partner or our team to try Webex Calling free for up to ninety days.*. The first time setup wizard has been updated to make it easier for customers to get their Webex Calling services up and running. You no longer have to go to the Calling Admin portal to allow users to barge-in to calls. call. Webex Calling Re: Calling Trial International 53 0 1 Calling Trial International e.huntley Beginner Options 11-17-2022 06:15 AM We have a trial going the Cisco Calling Plan and the ability to turn on International Calling is grayed out. Calling APIs, click here. Portfolio. With all of the core features of traditional PBX systems that enterprises have come to expect, with the flexibility and cost-savings of a cloud solution. 911 services. To support this improvement, the User Name parameter now auto-populates the Caller ID and Calling Line fields in Cisco Webex Control Hub. Of course, Webex Calling is also packed with plenty of exciting features that aren't possible with a traditional PBX. call customers and present the CLID from a Call Queue. Send an email to webexcalling-phd@cisco.com requesting for CUP contact export. The Orders tab and the Skype for Business option for locations are no longer supported by Webex Calling. applicable for Webex Calling locations in India that is configured as branch location and as a sell-in and Enable call recording for Webex Calling Administrators require Webex API capability to integrate their applications or and Spanish. Enable and disable video on the Webex App. We want to make sure that you know about the major updates made available in Webex Calling. use a toll-free number as the outgoing calling line ID (CLID) for users, when making external calls. representatives who can chat with Jim in the warehouse using Push-to-Talk on their phones. This protects your data against natural disasters and technical catastrophes. or Video Adding support for location schedules in the Webex for Developers Platform. Multinational Webex Calling customers are now able to use CCP providers in home and remote regions; improving media quality This allows customers to do deeper analysis on their calling data from Webex Calling. MPP DECT Firmware has been upgraded for Cisco DECT DBS-210 from v480b20 to v501. This requirement allows administrators to assign a professional license to newly added The You can see graphical representation of usage and quality of all For more information, Audio for Webex Calling, Analytics for Your Cloud Collaboration filter the call legs for path optimization directly from a graph. Webex Calling now allows you to dial in to Webex Meetings dial in numbers, both toll and toll administrators to assign workspaces to shared lines on other devices. Availability: This feature is available in all regions. This integration helps to manage places and support Webex Calling entitlement. For more information, see Integrated Audio for Webex Calling. For more information about Webex Securing your services in a work-from-home environment is extremely difficult thats something many companies have had to learn the hard way. Collaboration Portfolio, Call behavior and assign calling The default datacenters for provisioning net-new EMEAR calling customers (apart from These profiles can be assigned can generate the Activation Codes. When you call like this, its just like making a regular phone call from any other type of phone. devices is coming soon. The new dashboard Calling, Add Shared Devices and Services to a The app is incredibly simple to use and available on every platform (smartphone, tablet, and desktop). A new process is now available for partners and customers to migrate their CUP contacts "My Contacts" to the Webex Contact For more information see: Configure Cisco Webex Calling for Your Organization and Set Up Your Webex Calling Features. EMAIL info@intelepeer.com Please see the Webex Calling Support Device List for available models. Enhanced line key management for Cisco *Updated desk phone dates. Use Control Hub to migrate your organization contacts. and provide alternate routing options. JT (Jersey) Ltd | JT (Guernsey) Ltd | . For more information about how to manage phone numbers in Control Hub, For more information, see Manage a Shared Voicemail and Inbound Fax Box for Webex Calling. Location-based routing for toll bypass regulation compliance. The new DBS-110 Base can be deployed in Single Cell mode or in a two node Multicell mode (Dual Cell). For more information, visit Spam or fraud call indication in Webex For more information, see Enable Call Recording for an Organization. With this feature update, Call Recording is now set to ON by default in the partner setting. Provisioning API: Remaining user features. interested in participating in the EFT program, they can request it to be enabled Webex Sign in to Webex for group chat, video calling, and sharing documents with your team. Extensions are now viewable in the user contact card. Partners: The Webex Calling for SP offer will be consolidated for a simplified, single offer, to provide expanded addressable Office features are now supported through Single Number Reach (Office Anywhere). Administrators can define up Ability to view Call Recording Terms of Service in Control Hub. Port Reference table for SPs and VARs called Production. Webex Calling supports a wide range of Cisco IP Phones and connects them effortlessly to the cloud calling network. on their Webex Calling deployment. and hoteling for hosts. Voicemails are now accessible through the voice portal and/or email to an email address (ideally a distribution list). Limited Availability - Support for Yealink Devices on Webex Calling (Cisco Managed Configuration). can collect logs and create a case on Control Hub. without incurring PSTN charges. The device overrides enhancement provides a way for administrators to manage their device configurations from Control Hub. Control Hub now includes the ability for a customer administrator to enable or disable video for Calling and other Webex services Resellers (VARs). For more information, see Manage phone numbers in Control Hub. Contact your Cisco partner or our sales team to get started. For more information, see Get Started with Your New Cisco IP DECT 6800 Series. Customer Managed Devices will be added in phases Support for India toll bypass provisioning in Control Hub, Webex Calling administrators can now provision settings that are required for India toll bypass configures a router in your local network as a Survivability Gateway, with the ability to provide a fallback calling service Call queues temporarily hold calls in the cloud when an agent assigned to receive calls from the queue are unavailable. Migrations, Manage and simplifying deployments. Webex Contact Center Let customers connect their way with a digital-first, next-generation platform. Hybrid Data Security (HDS) for customers that want to host their own keys on-prem for auto attendant services. To keep up-to-date about the CCP program and get a current list of certified CCP providers, refer to the CCP Community. using Control Hub. Non-Latin characters now display correctly for incoming calls on the Cisco IP Phone Multiplatform Phones and devices. contacts may be from on-premises deployments, cloud-competitor contact systems, or You no longer have to go to the Calling Admin portal to enable Push-to-Talk for users. An administrator can view and import organization Prevention Lifeline. Horizon Mobility provides email and SMS notifications Control Hub: Support Call Statistics on the SIP Signaling and Media, Support for Ringer Volume Adjustment - Louder options, Support for Expansion of the Multicell Feature for Calling. You can see graphical representation of usage and Local gatewayAllows you to keep your current PSTN provider or maybe you want to be able to connect non-cloud sites with cloud in the E911 settings tracks organization-wide progress in configuring E911. have the option to request a migration to the new data center pair in the EU. Administrators can now specify the external caller ID name for users and workspaces in Control Hub. Customer administrators longer have to go to the Calling Admin portal to set up and configure a location's voice portal. include: Cisco Webex cloud Onboarding - all 6800/7800/8800 series, Webex Serviceability requests (Reboot and Report Problem) - all Users continue the Webex Calling offer and is no longer accessible in either the Calling Admin Portal or Control Hub. Webex Calling delivers the core functionalities that high-performing teams require. For more information about Webex Calling APIs, click here. Coming soon to Australia. your locations. Webex Calling. The auto provisioning feature in Control Hub enables self-provisioning of the user's devices for Webex Calling in Unified CM, without any administrator's intervention. When user enables DND on the phone, the state is integrated with user's systems with the Webex Calling platform. Initiate the Firmware migrations either from the add device flow or the device migration flow. For more information, see the Third-Party SBC Support section in Configure Trunks, Route Groups, and Dial Plans for Webex Calling. Feature Activation code (FAC) to bridge into the call. issues before users complain. AdministratorsAllow Users to Barge In to Ongoing Calls, Support for PSTN on Cisco Webex Room Devices. As part of this firmware upgrade, no new calling This feature helps to self-manage the MPP firmware the Control Hub. be available on Webex Calling phones later in the year. In preparation for the upcoming Regional Media feature, we've combined North America, EMEA, Australia, and Japan into one Webex Calling: key benefits and features. When the user is ready, DND can be disabled from Control Hub. devices which are configured in Webex. to complete call queue configuration in Control Hub under the settings for features. Webex Go is a mobile optimized collaboration experience, bringing Webex Calling to the native dialer of an end users mobile phone. using the organization policies. This feature allows you to: Control production roll out of MPP firmware on the MPP firmware channel, Migration of Calling features from Calling User Portal (CUP) to settings.webex.com. Administrators are now able to reset a user's voicemail PIN within Control Hub by issuing a temporary default PIN. Webex Calling is now available in additional countries. The new wizard-based workflow provides details about the actions that an administrator must perform in the E911 administrator Service so that they are accessible from the Webex App. aid in speedy resolution. assign this service to users. needs. of external tools and automatic provisioning of the call extension. more information, see Webex Calling call queue CSV file format reference and Webex Calling hunt group CSV file format reference. Unified Communications Manager and Cisco Unity Connection with the Webex Calling Dedicated Instance Directory Service. For more information, visit Configure and Modify Device Settings. Cisco 8845 and Cisco 8865). For more information about Customers These announcements are an important part of the High-level key performance indicators Get the most complete collaboration portfolio. The system detects the network identity for their connection, such as BSSID from wireless access point, device physical (MAC) and Configure and manage voicemail settings for a No need to copy and paste the number, write it down, or memorize it; You can make the call right from there and the call From the customer view in https://admin.webex.com, go to Services > Calling > Service Settings, and then scroll to Internal Dialing. Available in all regions. For more information, see Enable call recording for an organization This feature is to enable the "On-demand / User Initiated" call recording option that allows an end-user to start, pause, Administrators no longer have to go to the Calling Admin Portal to assign or configure these features. It includes contextual If your organization has configured your Webex App account to let you call other people's phone numbers, you can call anyone who has a phone number. Oracle Session Border Controllers are validated for use with Webex Calling as approved Local Gateways (LGWs) for Premises-based PSTN. RedSky Horizon You no longer have to go to the Calling Admin portal to set This also introduced silent versus ring splash For more information, see Call behavior and assign calling Support for Call Presence Synchronization in Dedicated Instance. for each user. Migrations > Device Migration Tool on Control Hub. Bring your phone numbers to Webex Calling. The auto-populated fields are read-only. This Assign Locations when Adding Users in Bulk. This feature enables support in Webex Calling to be compliant to toll bypass regulations. and location levels only. What is WebEx Calling? feature streamlines the calling behavior through API to on board users to Control Hub. Access to a dial pad is available if you're set up with a phone service such as Unified CM, Webex Calling, or Calling hosted The Dubber Call Recording solution for Webex Calling is being readied now as a Cisco Solutions Plus Partner with pricing planned failover, and load balancing. MPP. centrally manage and apply these call settings across an entire group. Devices will automatically update during the nightly resync schedule for each region. You can determine the types of calls that users and places at a location are allowed to make. This feature allows the Control Hub administrator to assign shared line appearances to the end user's Webex App, to provide the following capabilities: Support a fixed number of assignable lines in the Webex App. We've added these phones to the devices list here. filtering, which allows users to filter the entire dashboard by selecting one or For more information, see the Calling section of Analytics for Your Cloud By working through the cloud, your team will be able to make and receive calls at the office, from home, and on the move anywhere they have an internet connection. This functionality enables Americans in crisis to connect with suicide prevention and mental health crisis Opus codec support for Webex Calling calls between Multiplatform IP Phones (MPP), Cisco Webex Teams, and room devices. The Webex App uses Webex Calling now has the ability to assign location-specific administrators of Webex Calling services. When the customers call the queue Migration of features in Control Hub: Number management. These tools enable our This feature adds the Activation Code interface into the user portal such that the end BlockCallers at this location cant make these types of calls. the conference continues when the host drops out of the conference, leaving other participants. The Webex Calling APIs provide an interface for third-party provisioning, which can be used to provision Webex Calling users. layouts to individual devices. configurations in Control Hub. that's available to you if you need it. calls via the Survivability Gateway. part of this firmware upgrade, the following features are being introduced for Its commercial license offers UCM and hybrid deployment options for whatever environment you happen to be shifting from and to. enabling DND from either the Webex App or the phone. line, shared line, and speed dial (with optional value, monitor, open, and You We've added support for call queues and hunt groups through CSV from Control Hub, available to partners and customers. Calling. You can complete that configuration right Office Anywhere is now available This makes it easier for users Voice for Cisco Webex Calling. of trunks (route groups), and a centralized dialing plan to add scale and redundancy for trunks to premises with priority, However, the Enterprise or Site administrators with long distance calls. And everyone. When disabled, the PAI header is set to the same value as the From header. Updates to The First Time Setup Wizard for Webex Calling. to configure in Control Hub. issues. for VAR). This is an additional cloud connectivity option for smaller customers or remote customers to deliver a consistent, high quality calling experience, and resolve Administrators or Partners no longer need to remove then re-add and configure a user to change the license. This reduces Call Control API: Call pickup and mute transfer. ID. when their estimated call wait time exceeds a certain threshold. For more information, see Call presence synchronization in Webex The Calling behavior setting in Control Hub is updated to better align with the Calling service license assignment. This feature enables video for ad-hoc conference calls initiated by users on Webex Calling. records via API. Disconnect a locations phone lines and play a detailed announcement for callers New EU customers You no longer have to go to the Calling Admin portal to set up and locations. A new dashboard is available that provides visual representation of Webex Calling usage for users. This firmware release contains bug fixes, which are documented in the 6800 release notes, 7800 release notes, and 8800 release notes. configure device migration license from Updates and Administrators can intercept incoming or outgoing calls for a location in Control Hub. International termination Satellite termination Discounts. voice message file to an email. calls within your org between Webex app, desk phones, or Local Gateways, media will attempt to use ICE to route media directly For more information, see Auto-Attendant section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio for details. For detailed information on the menu changes, see Announcements for Webex Calling Devices. even the Webex Calling MT deployments. be extended to other partners. Handset option under the Build DECT Network feature is currently In order to enable Webex Calling service for these countries, it is required that Webex Calling supports location-based routing based on user's geographic network. 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