The Cisco Unified Border Element (CUBE) is currently supported as a quality of all calls under this graph. Also, you can enable the MPP You can complete that configuration in Control Hub under the settings for each user. Cisco experts assist partners and customer administrators in the migration and implementation of Webex Calling services through For specific Webex services, displaying the caller ID of the actual connected party and provides the terminating party with the ability to prevent the This Small business account management (paid user), Updates and Follow instructions in the Add and assign phone to user or Add a phone to a new workspace to devices, Manage organization contacts in Control The new DBS-110 Base can be deployed in Single Cell mode or in a two node Multicell mode (Dual Cell). Get the details of your HTTP proxy (address, port) if your organization uses one to access the internet. For Service, so they are accessible from the Webex App. For more information, see the following Help articles: AdministratorsTurn On Hoteling for Webex Calling Users, Link Your Calling Profile to a Host Phone. These phones can Webex Go contacts in addition to Webex users. and set the message waiting indicator status programmatically. The Cisco VG400 ATA is part of a new line of Cloud Managed ATAs on the Webex Calling offer. If For more information, see Create and Configure a Schedule in Cisco Webex Control Hub. This is your home to ask questions, share knowledge, and attend live webinars. User and workspace intercept lets you reroute any incoming or outgoing call for a user to a number that you choose. Free "Dubber Go" call recording subscriptions. Webex Calling now allows you to dial in to Webex Meetings dial in numbers, both toll and toll support any personal contact import case, not just Unified CM. register the phone with an activation code (if the option appears) or a MAC Enablement partners and customers dont want to be provisioned by default in EUN and wish to Partners and Customers can now activate Dedicated the users home location. Webex Go: Improved mid call experience with Webex App. details for your organization to track the adoption of Webex Calling. On adding the device in Control Hub, complete these actions on the phone: Enter the activation code. shared lines on other devices. not supported. Also, if you make outgoing calls from any of your devices, your Webex Calling primary number is used as the caller ID for identity. You can now select additional languages for audio announcements and voice prompts. You no longer have to go to the Calling Admin portal to enable Privacy for users. Allows call queues to distribute calls to agents based on their skill instead of a static pattern such as linear or uniform. If phone firmware create and manage Line Key templates (Layouts that can be applied to many devices). We've introduced a time saving search capability in the Calling Admin Portal Analytics. You can configure the ports on an Analog Telephone Adaptor (ATA) device assigned to a user in Control Hub. Mark the check box if you want to enable contact calling from the directory tab. Support for India toll bypass provisioning in Control Hub, Webex Calling administrators can now provision settings that are required for India toll bypass Regional media for Cloud Connected PSTN (CCP). Extensions are translated to routable numbers and then sent to the dialing user's PSTN connection for outbound handling.. For more information, In addition, we have enhanced passcode rules around how frequently the user has to change populate a CSV file with the required information and activate those devices in just As contact(contact service) database. From the Control Hub Devices inventory you can find out the accessory model, the status, and to whom the accessory Multi Customers who have already purchased Yealink devices and need T-Series or CP conference devices exposed to their Organization sites and have a common dial plan (hybrid option). Non-Latin characters now display correctly for incoming calls on the Cisco IP Phone Multiplatform Phones and devices. Also, these settings are now inaccessible to the user. quality data within 15 minutes of when a call ends. Update to several administrative features in Control Hub. phones. When a user provisioned for Webex Calling in Dedicated Instance signs in with their registered email address or User ID into Webex App, the corresponding device types For more information about how to configure the executive and executive assistant service in the Calling User Portal, see Cisco Wireless Phone 860: The 860 is IP68 ruggedized and has a hot-swappable battery for 100% uptime. The users and places that appear on this phone are listed in order of appearance. The use of these devices on Webex Calling requires approval from your Cisco account manager in order to enable them for provisioning in Control Hub . Webex Calling partner model consolidation. Customer administrators See Announcements for Webex Calling Devices and Configure and modify device settings in Webex Calling for details. The support team can collect logs through helpdesk and aid in resolving the We added the ability to set the Codec Priority in Device Settings for Cisco MPP, ATA, and DECT devices at the individual device when this feature is released. You no longer have to go to the Calling Admin portal to enable Call Waiting for users. that's available to you if you need it. Multinational Webex Calling customers are now able to use CCP providers in home and remote regions; improving media quality For additional information, see: Enhanced Emergency Calling for Webex Calling. For the Nomadic It provides all devices with a line, phone number, and additional features such as: Call holding Call transfer Conference/Add a participant on-call Voicemail User directory Webex Optimized meeting experience* Both Device and call control management through a single pane of Control Hub* Integrated audio for Webex Calling allows you to join Webex Meetings using the call-in and call back features Control Hub, Calling section of Analytics for Your Cloud information about Webex Calling APIs, click here. collaboration innovation from Cisco. Unified Communications Manager and Cisco Unity Connection with the Webex Calling Dedicated Instance Directory Service. For more information, see Enable Webex Calling for India location. how to edit these services, see the following: Expanded devices portfolio: Cisco VG400 Gateway. the same PSTN connection. the cloud. maintains users feature settings and assigned device/clients. The Webex Calling app is now available on iOS and Android tablets and Chromebook devices that support Android apps. You can reassign the device in these scenarios: If you wish to delete the user, select Delete User/Workspace to delete the user/workspace and the associated devices. analog calling with basic call control features and fax devices, including T.38 support. activity. even the Webex Calling MT deployments. Webex features that are supported by the phone. Cisco PSTN with Webex Calling is now available in the United Kingdom. see Feature access codes for Webex Calling. Follow the instructions to import the contacts to Control Hub. Web conferencing, online meeting, cloud calling and equipment. The following Webex Meetings features The system detects the network identity for their connection, such as BSSID from wireless access point, device physical (MAC) of the device can start or receive Webex Teams calls. Call Forwarding, Voicemail, and Caller ID. cases. If you must add more than that, use a second CSV file. The accessory status field is reported as "online" as long as the accessory is connected to MPP. For example, you can set holiday hours Users on the MPP Webex Calling for Chrome enables users to access the Webex Calling experience directly from the Chrome browser, without the need for a separate desktop application. The Cisco VG400 ATA is part of a new line of Cloud Managed ATAs on the Webex Calling offer. For more information, see Auto-Attendant section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio for details. set up shared Cisco Webex devices in these Workspaces, add services, and then watch the collaboration happen. Introduction of supervisors to call queues. If you leave the MAC address column blank, an activation code is generated, and must be entered on the device itself. The floating If the MAC address has been left blank, you can choose where the activation code gets sent: Multiplatform devices must be running a firmware load of 11.2.3MSR1 or later for users to enter the activation code on their Video conferencing and collaboration devices for effortless new ways to connect with your team, share your ideas, and express yourself. For details on this change, Dialing behavior, number presentation and Availability of this feature, per vendor, is as follows: For additional information, visit Add Your Customer Managed Device. For more information, see Enable or disable sharing for calling in Webex Previously Admin portal to set up and configure auto attendants for your locations. You can now filter the information that is displayed on the tab is added for the 840/860 Wifi phones. Audio for Webex Calling. Built for shared use and common area locations (for example, lobby phones), ATA devices and place assignments when needing These dates have shifted by one week. Upgrading and downgrading licenses Virtual extensions allow organizations to include non-Webex Calling locations in their dial plan. Dual-stream allows Dubber to process the recordings by what the Webex Calling user heard or by what the Webex Calling user The advantages are: Activate and manage Virtual Connect from Control Hub. For more information, see Manage call queue policies. Administrators can configure a location and users with a specified Emergency Callback Number CScan is a tool that can be used to check the status of location ports and bandwidth. In todays multi tasking environment, power users like contact center agents may need to communicate on multiple lines. For more information, see Add Shared Devices and Services to a These call park extensions can be monitored by users within the organization Cisco MPP Firmware Upgrade - Release 12.0.1. Webex Calling Emergency Callback Number (ECBN) manages the Calling Line ID (CLID) that is presented to the Public Safety Answering only support one line, this auto-device-assignment makes it difficult for For more information, see Manage User Calling Data. resume, stop call recording. Connected Line Identification Presentation (COLP) enhances transparency On the Webex App, users can use the Administrators can define up establish 988 as the new nationwide easy-to-remember 3-digit phone number for See here, or the Preferred Architecture document for more information on Webex Edge Connect. Call park is when someone places a call on hold on an extension. You can also view media quality data for all calls made The voicemail group can be utilized for several applications such as call queue or hunt group overflow, an option on the auto Me too Labels: Calling Features Devices 0 Helpful Share To edit the time zone for a location service, go to the General Settings area of the specific feature you would like to update the time zone for and edit and save there. Integrated audio for Webex Calling Dedicated Instance. Please see the Webex Calling Support Device List for available models. Video conference calls are now Customers in United States, Europe, and Canada can now create their E911 accounts directly from Control Hub. For more details, see Supported devices for Webex Calling and Webex Calling feature support matrix. Flex 3.0 packaging updates: Alignment of license capabilities and how they are assigned in Control Hub. You also have the option of assigning an extension. When the setting is disabled, automatically created. Access to the Call Queue and Agent Stats reports are now accessible through a link in Control Hub. can also be another instance of the primary user's line. Organization contacts can be defined for To request for migration, do the following: Send an email to webexcalling-phd@cisco.com requesting CUP contact export and include the organization ID. Hub, Enable or disable sharing for calling in Webex RedSky Horizon services and numbers. PSTN charges. To avoid a service outage, we strongly recommend that you update your firewalls through the monitoring service. Choose Other Cisco Webex Device and then click Next. For more information, see Get Started for Administrators. want to go all cloud, all at once. Provisioning API: Remaining user features. interested in participating in the EFT program, they can request it to be enabled both premises-based PSTN and cloud-connected PSTN for Webex Calling users. Increase awareness on E911 changes in the U.S. On January 6, 2022, Phase 2 of RAY BAUM'S Act will take effect for emergency calling in the U.S. Webex Calling recently introduced The devices listed here support Webex Calling. This API helps to configure, create, modify, or delete a Webex Calling location. You can access all features that You can complete music on hold configuration in Control Hub under the settings for each Location. quality data by location and IP phone type in just seconds. first phase provides administrators with the ability to define model-specific button The VG400 ATA supports up to 8 analog calling with basic call control features and fax devices, including T.38 support. For more information about hoteling, see: Hoteling in Cisco Webex Control Hub. Available in all regions. Enhanced Cisco Webex cloud experience for Cisco MPP devices on Webex Calling and Webex for BroadWorks in Control Hub. This capability improves the time that is taken to resolve cases. Speed dials can be overwritten For more information, see: Configure Calling Permissions for a Webex Calling User in Control Hub. Voicemail & Transcription integration with Webex KMS. of trunks (route groups), and a centralized dialing plan to add scale and redundancy for trunks to premises with priority, to user's devices and Webex App as multi line feature. Webex Calling is our recommended calling solution. This feature is available in all regions. static offerings. Room Series. Once enabled, no additional action is needed on the part of the partner. the Webex Setup Assist service. Configure and manage Webex Calling devices You can assign and manage devices for users and workspaces in Control Hub. It provides the ability for an organization Enable and disable video on the Webex App. For more information, see: Call Pickup in Cisco Webex Control Hub. can collect logs and create a case on Control Hub. Calling services are now also available for sale in the following countries: Indonesia, Israel, Saudi Arabia, South Africa. You can now assign and manage devices for users and workspaces, and Location-based routing for toll bypass regulation compliance. to configure in Control Hub. of the calling administration in Control Hub. Coming soon to Australia. without incurring PSTN charges. Provides all the features needed for an individual Webex Calling Business User. You can now select a set of phone numbers and activate them in Control Hub. This allows customers to do deeper analysis on their calling data from Webex Calling. now available in all regions. List devices by person ID. service anytime in the users call recording page. Configure Emergency Call Notifications in Control Hub. This feature provides the following benefits: Simplified provisioning of gateway services, Simplified gateway maintenance from the Control Hub interface, Webex Meetings Integration on MPP 8800 Series. Assign Locations when Adding Users in Bulk. Limited Availability - Support for Yealink Devices on Webex Calling (Cisco Managed Configuration). You no longer have to go to the Calling Admin portal to set up and configure originators and targets of group pages. For more information, see: Configure Cisco Webex Calling for Your Organization. the familiar experience that they're used to, without switching between applications. Multiplatform firmware has upgraded for Cisco MPP 6800, 7800, and 8800 series phones from 11.3.4 to 11.3.5. your locations. Language enhancement for announcements and emails. This feature allows the addition of the connected MPP accessory devices to an inventory item within the Devices page on Control Single number reach (office anywhere) must be set up for your location by your administrator. For more information, see Migrate your phone to Webex Calling. Webex Calling for Chrome softphone looks and feels just like a desktop application and delivers the enterprise-grade calling features you Full Screen Experience for Administering Users. For more information on how these features are now configured in Control Hub, see the following: User and workspace preferred language settingsSet the Preferred Language for Your Organization in Control Hub, Alternate phone numbers for usersConfigure and Manage Your Webex Calling Users, Block caller ID for forwarded callsSpecify Caller ID Options for Webex Calling Users and Specify Caller ID Options for Webex Calling Workspaces, Access a Users Calling User PortalAccess a User's Calling User Portal, Media optimization for Webex Calling (ICE). as part of Webex Calling. This feature is available for all regions. However, Basic licenses are not in Flex 3.0 and are no longer available when creating a new trial. 860, Enable Webex Calling for India For more information, see: Configure Voice Portals for Cisco Webex Calling in Control Hub. Limitations may apply when using third-party devices. Support for digital fax partner solutions. You now have the option to select a different PSTN provider when you set up the calling plan for each of your locations in Select the user to modify and scroll down to Devices. For more information, see Integrated Audio for Webex Calling. Singlewire/Informacast integration with Webex Calling. Call Waiting allows people to take multiple calls at once. Go to Solution. Enabling capabilities such as the ability to assign Customer-Managed Devices to User profiles, allowing to add shared lines, Webex Calling user. internal, local, or international to optimize PSTN costs. from MPP devices and soft clients to triage issues with packet loss, latency, and jitter. Go Integrator for Webex Calling supports two separate ways of dialing from web pages. From the customer view in https://admin.webex.com, go to Services > Calling > PSTN Orders. When you connect accessories (Headsets/KEMs) to an MPP device, they appear as an inventory item under the Devices tab in the Customers Actions help to For more information, see Auto-Provisioning of Webex App Devices in Unified CM for Calling in Dedicated Instance. complete the configuration of the Group Paging service in Control Hub under the Features settings section. Therefore, it does not matter if you either assign a new device to a user from the user or via the device tab. This feature updates the default setting for the MPP line key LED pattern to align with the pattern used on Cisco Enterprise be available on Webex Calling phones later in the year. Calling, Configure Call Park intercept for a location in to have the ability to reset their voicemail PIN in settings.webex.com or by changing their PIN using the voicemail portal. Cisco 8845 and Cisco 8865). Webex Calling - User with multiple devices and same primary extension, Customers Also Viewed These Support Documents. You no longer have to go to the Calling Admin portal to allow users to barge-in to calls. make sure you enter the user's email address, not their user ID The maximum configuration limit is 35 devices for each user phone number, including the desktop or mobile App of the user. Administrators can now assign Webex Calling and phone numbers to room Cisco IP DECT DBS-210 Multi-Cell allows provisioning of up to 30 handsets across up to 5 base units. centrally manage and apply these call settings across an entire group. the call against any extension from the list of users who are assigned to the call park group. Point (PSAP) for emergency calls. IMPORTANT NOTICE: Please note that this WebEx service allows audio and other information sent during the session to be recorded, which may be discoverable in a legal matter. Therefore, enable the T.38 protocol at your own discretion. Administrators can list all devices within an organization. by the Webex App to determine the location of user both on-permise (enterprise wiremap) and off-premise. The device overrides enhancement provides a way for administrators to manage their device configurations from Control Hub. When you select an accessory, additional information can be obtained, such as the accessory serial number and current ID. Support for Call Presence Synchronization in Dedicated Instance. and hoteling for hosts. Calling; Meetings; Messaging; For Enterprise. The new firmware for the Cisco 840/860 Wifi phones contains these features: For more information, see Cisco 840 or 860 devices Firmware Maintenance for details. Email. Availability: Available in all regions. and Caller ID. For calls parked with a call park group, the system chooses to park User Features API - Updated user features including Barge-In, Call Forwarding, Call Recording, Voicemail, Do Not Disturb, Group Paging allows a user to set up a one-way call to a group of up to 75 target users by dialing a number or extension. All models are compatible with single . We want to make sure that you know about the major updates made available in Webex Calling. Devices can be added and managed directly from a workspace profile. You can assign and manage devices for users and workspaces in Control Hub. AudioCodes SBC support for Webex Calling Local Gateway. Calling, Add Shared Devices and Services to a issues before users complain. systems with the Webex Calling platform. the latest collaboration innovation from Cisco. include another provider for United States, Canada, and Latin America. For more information about Webex Calling APIs, click here. and Enable call recording for Webex Calling details and conversion scheduling. from the standard 6825 handset version, a lower resolution display, no Backlit keypad keys, no Bluetooth LE 4.1 for headsets, An optional flex add-on option for Cloud Connect. Webex Calling administrators can use the full screen view to configure devices similar to other hold so that it can be retrieved from another device. The See important information about features and support in upcoming updates. MPP devices onboarded to Cisco Webex cloud displays a cloud icon indicating a We've increased the number of telephone numbers that you can add in Control Hub 250 to 1000. Provisioning API EnhancementsNumbers for Local GatewayAdministrators require Control Hub API capabilitsy to integrate their applications or systems with the Control Hub platform. Ability to provision other users line as shared line appearance on Webex App (as in MPP phone). Configure and manage Webex Calling devices. Select the user to modify and scroll to Devices. New customers can access the Webex App experience, which provides the latest entitlements, Configure Hotline (PLAR) on Cisco MPP, ATA19x and information, see Configure Calling Template. This feature allows to use CSV, to bulk update users and provision services in Webex Calling. I have this problem too Labels: Calling Features Devices 0 Helpful Once you add a phone number, the number gets activated. Calling Behavior API is essential for large partners, migrating from UCMC or UCM to Webex Calling giving them ability to automate to Webex Calling customers in the US. tactical advantage in effectively connecting inbound callers with employees, which Building on the existing Configure Layouts feature, Line Key Templates adds a new administrator experience, which allows to if an incoming call was answered by an executive or assistant. handset, until the fix is deployed. During synchronization, the system imports a list of users and associated user data line support on Webex Calling enables users to place and receive calls with different numbers, allowing users to manage their day efficiently. PSTN for Webex Room devices. The first time setup wizard has been updated to make it easier for customers to get their Webex Calling services up and running. software version. With the group templates feature, administrators are able to Enhanced (Flex 3.0)/Common Area (Flex 2.0) and Places in Control Hub is now Webex Calling Workspace or Workspace. Configure Local Gateway on IOS-XE for Webex Calling, Port Reference Information for Webex Calling. For more information, see Search and Call Contacts on Your experience with MPP and Webex Calling or Webex for BroadWorks. Webex Calling is now available in the French Overseas Territories, Certify VG420 ATA devices with Webex Calling. With Control Hub, you can assign devices to users for personal usage and then register those devices to the cloud. the needs of the upcoming regulation. Official support for Oracle, Ribbon, and Audio codes suppliers, customers, or any contacts needed by your organization. information about Webex Calling APIs, click here. part of this firmware upgrade, the following features are being introduced for Collaboration Portfolio. For more information, see Webex Calling Offer Consolidation. Administrators can intercept incoming or outgoing calls for a location in Control Hub. on the Webex app. you no longer have to go to the Calling Admin Portal to manage line orders, devices and clients, or other configuration options This is used For more information, see Configure Push-to-Talk for Webex Calling Users. You can now view data for call queues set up in your organization, such as how many calls were abandoned, the average time extended to all devices or applications where the line is present. When added portal. Change in default settings for Canadian data center. Lists all active Webex devices associated with the authenticated user, such as devices activated in personal mode. Additional Device Settings enhancements for Webex Calling MPP phones. A fix is planned and will be deployed during a separate Allow a user to move locations and retain voice mailbox settings. Business texting Simplicity with enterprise-grade power. Organizations that are using the Device Settings and wish to use the new LED pattern must set the LED pattern to Preset1 in Device Settings. Partners: The Webex Calling for SP offer will be consolidated for a simplified, single offer, to provide expanded addressable Receptionist Client supports displaying title, mobile, department for Webex Calling. You can now use customized line text for the line labels on the MPP devices and Webex App. For more information, see Delete a Location from Cisco Webex Control Hub. For more information, see Call behavior and assign calling This feature is currently available in Australia, Canada, and Europe regions. High-level key performance indicators Virtual Extension Ranges simplifies the configuration to integrate with third party telephony systems. calls via the Survivability Gateway. With this feature update, Call Recording is now set to ON by default in the partner setting. attendant, or even as an inbox for contractors. as Activating in the assigned user's Devices section and the main Devices list in Control Hub. Adding support for location schedules in the Webex for Developers Platform. Webex features that are supported on MPP in this feature Cisco Wireless Phone 860S: The 860S mirrors all the qualities of the 860, but like the 840S includes a scanner for patient medication. organizations with locations only in India to subscribe for Webex Calling services. right in Control Hub. When call recording is enabled Adds the following feature support to Yealink devices, which are already certified for Webex Calling: Enable Firmware Channel support for MPP Phones. Change in dialing behavior, number presentation and outbound call screening for This feature is place Centralize your communications in one secure, easy-to-use app for calling, meetings, and messaging. configuration in Control Hub under the settings for each user or workspace. Opus codec support for Webex Calling calls between Multiplatform IP Phones (MPP), Cisco Webex Teams, and room devices. Anywhere. have the option to request a migration to the new data center pair in the EU. Webex Calling media point of presence (PoP) in South Korea is launched to provide local media for South Korean customers. If Each recording is stored for a 30-day Using this feature, the administrators detailed views of this data by location, IP address, media type, connection type, App. allows a user to receive and place calls to and from another user's extension, using their own phone. Call pickup allows one person to answer someone else's phone call. For more information, see Implement CUBE High Availability as Local Gateway. phone. The new dashboard comes with an exportable report in the Reports section of Control Hub. Here you can view and edit device settings, delete the device, reboot the device, or create a new activation code for the The phones can download the new firmware during its scheduled nightly maintenance. Dialed Virtual Anti-Spam mitigation: Block Inbound Calls. Cisco has certified the new 11.3.7SR1 firmware for the Cisco MPP devices and will stage the new firmware on the platform per Support for Special Characters in User's First and Last Name. initial SIP INVITE to the trunk for an outbound call. organization can access the organization contacts through the Webex App. Mobility provides an E911 solution for Webex Calling that lets you take advantage of user mobility instead of traditional (KPIs) give administrators a quick view of global call quality. The network readiness tool is now be accessible from the Quick Links in Control Hub. Hub. Use the autoassign template available in Control Hub to automatically assign licenses to new users. information, see Troubleshoot Webex Calling Media Quality in supervisors can silently monitor and barge in to calls. Top-level KPIs for total calls, answered calls, calls in your busiest in the E911 settings tracks organization-wide progress in configuring E911. activation code: Cisco IP Phone 6800 Series Multiplatform Phones (Audio phones6821, 6841, 6851), Cisco IP Phone 7800 Series Multiplatform Phones (Audio phones7811, 7821, 7841, 7861), Cisco IP Phone 8800 Series Multiplatform Phones (Audio phones8811, 8841, 8851, 8861). For This will allow supervisors of call queues the ability to take over calls that their assigned agents are currently handling. region starting on November 7, 2022. for access in the Cisco Commerce Workspace (CCW). You may choose this option if you have multiple locations and you don't With this features, Room System, like a desk (DX) device, is now able to be added to a user as a personal device. Nomadic E911 with Dynamic Location Support in Webex Calling. Handset. partner. Select the workspace to modify and go to the Devices tile. with the TAC team. of a trial or have been converted to a paid subscription. System would call back to the customer when it's their time in the queue and connect to an available agent. From the customer view in https://admin.webex.com, go to Workspaces, and then click Add Workspace. Control Hub. Audio for Webex Calling, Analytics for Your Cloud Collaboration As part of the in-call experience settings for the Webex App (for Webex Calling), the Control Hub administrator can disable sharing for Webex App users in a From the customer view in https://admin.webex.com, go to Users. is necessary to redeploy an existing Local Gateway. Th API helps to integrate Telephone Numbers (TN) needed for Control Hub service, and manage TN functions that are currently available in Control Hub for Local Gateway such as: Customer-Managed Device - CyberData support. Prior to this feature, a customer admin had to wait for the Partner to enable the call recording feature before they could With this feature, a Webex Calling Administrator This may be For more information, see Firmware Distribution Server for details. This ensures that the customers are routed to the agent who is most skilled at servicing their request. Audiocodes ATA devices, Cisco IP DECT 6800 Series Release Notes for devices is coming soon. This feature is available to partners and customers. is seamlessly integrated throughout the Webex App experience, enabling users to easily send and receive text messages through You can complete that configuration right that are available, and the numbers that have been ordered that will soon become available. If you have several devices that you must assign to users and workspaces, you can the order you want them to appear. Cisco MPP 6823 Lightweight DECT Handset - The 6823 is a lighter weight, lower cost handset with the following differences Directory Service Support for Dedicated Instance. It is available as an add-on Cisco PSTN with Webex Calling is now available in the following countries: For additional information, visit Get Started with the Cisco Calling Plan. You no longer have to go to to on-site endpoints. Expands the presence of Webex Calling in the following countries and regions: For more information, visit Where is Webex available?. Cisco VG420 is a modular ATA that provides analog services through Amphenol connectors that Currently, the Cisco MPP 6821 does not have a physical voicemail button and there is no messages softkey for quick access We've updated this article with the information you need to get started. Choose the device from the drop-down list, and then click Next. Webex Calling App users (Broadsoft UC-One) are moving to Webex App as part of the EOL/EOS. Customers can now use a single Webex Edge Connect for both Calling and Webex Calling for Chrome (Preview release), Configure Trunks, Route Groups, and Dial Plans for Webex Calling, Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub, Configure and modify device settings in Webex Calling, Call Queue section of Analytics for Your Cloud Collaboration Portfolio, Reports for Your Cloud Collaboration Portfolio, Auto-Attendant section of Analytics for Your Cloud Collaboration Portfolio, Configure and manage line key assignments in Control Hub, Enabling Webex Directory and Unified Call History on MPP Phone, MPP Phone LED Pattern and Call History Updates, Enhanced Emergency Calling for Webex Call Recording: Enable dual stream recording. 6800/7800/8800 series. This feature routes calls between Webex Calling users and one-to-many on-premises PBXs. configurations in Control Hub. This feature provides administrative control to enable a PLAR/Ringdown service on for a user, the user will be created in Dubber automatically, requiring no additional administrator actions. Migration of features in Control Hub: Number management. and then click Save. For Clients in the region can connect to the Singapore data center as their closest entry point to the Webex network, minimizing Then click Next. and Spanish. Activate the device by using the code provided. with long distance calls. Send-to-voicemail for user selectively forward calls. With this feature, your desk phone on-call status is synchronized with the Webex App, enabling your coworkers to see your a couple of easy steps. devices, giving users in a place the ability to make and receive phone calls from these devices. for Webex Calling, Configure Layouts for Cisco MPP Devices in Control This aims to improve the overall commitment on their Webex Calling deployment. in Control Hub under the settings for each user. 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