I can certainly set up a site A user to connect from home via another office's sonicwall and go from there via site-to-site VPN to office A, but I would rather them go directly to site A's sonicwall as it used to be. By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. The Windows Hardware Certification Kit (Windows HCK) is a test framework used to certify hardware devices for Windows. SMA 100 Appliance Configuration recommended: Change the configuration to let client/server have a common protocol. Then you would know the issue has to be with the Sonicwall.IP conflict? This is an administrative configurable parameter. Based on your latest reply, I no longer think so.You have users trying to connect to A, which is where the new modem is.You have users that connect to B, C, D, etc. This issue is seen on windows 11 update was on 2022-10 Cumulative Update for Windows 11 for x64-based Systems (KB5018418). If this option is checked, NetExtender will remove itself when it is closed. To qualify for a Windows certification, previously known as Windows logo, your product must pass testing using the Windows HCK. Well, if there is a way to login to the modem, it's not in bridged mode. Luckily, they "didn't know" how to protect their own modem and forgot to change its default credentials. The NetExtender login dialog displays. It certainly used to be that bridged mode meant no IP and no access. Dell SonicWALL NetExtender is a software application that enables remote users to securely connect to the remote network. If so, can you try their credentials from this non working location? Resolution Export the SonicWalls Self-Signed HTTPS Management Certificate from Browsers Chrome Browser Select F12 on the keyboard after login to the SonicWall, select on the Security and View certificate button. If not, delete the adapter from the device list, reboot the machine and install NetExtender again. Or with corruption on their PC.That pretty much has to be an issue with the account. After this error occurs, the only way to connect again is to uninstall, reboot, and reinstall NetExtender. You can also download the latest NetExtender version from SonicWall website.Download NetExtender via sonicwall.com : This field is for validation purposes and should be left unchanged. To display a list of recent servers you have connected to, click on the down arrow button. Error : A damaged version of NetExtender was detected on your computer, please reinstall NetExtender to fix the problem.. Then, select the Run a post-connection script check box for that operating system. Well, that's obviously BS. I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. Updating the windows 11 MS patch to Update of (KB5018483) and (KB5018859) will fix the issue. When trying to connect to one of our NSA2400s, Netextender (CLI and GUI) produces an error: "Authentication failure: Connection failed. Well, if ISP didn't change the modem's login password from default, I am not surprised they didn't know a thing about bridge/router modes either. To sign in, use your existing MySonicWall account. 3. I thought the issue was pretty clearly explained. Yes, I've tried to connect from different ISPs and different computers each time, - result is the same exact error no matter where I'm connecting from. For LDAP accounts you have to change them in AD (both user login name and user login name pre 2000), We use local user names and they are already all lower-case. Welcome to the Snap! Nothing else have changed on the user end or the SSL VNP setup on the Sonicwall. In either case, I have had that error and the solution was to take all caps out of the usernames. A security ecosystem to harness the power of the cloud, Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions, Access to deal registration, MDF, sales and marketing tools, training and more, Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials, 12/13/2021 3 People found this article helpful 144,693 Views, NetExtender users fail to get connected throwing an Error: "Failed to get vpn protocol" on firmware 10.2.1.2 or above due to misconfigured protocol, NetExtender Connection Issue "Error:" failed to get vpn protocol". I completely get that, but I would do a test If you can connect via mobile connect, then the issue is likely not with the ISP. Navigate to the SonicWall vpn clients page at. SonicWall VPN user authentication has failed - Sometimes your firewall can cause this problem with your VPN, so in order to fix it, you'll have to adjust your firewall settings. You can unsubscribe at any time from the Preference Center. 5. Can you please check the net extender client logs and see if you are getting logs such as: Initializing driver failed and Initializing enginefailed. Administrator's need to enable or toggle these protocols as per their requirements or deployment. They replaced the modem and forgot to put in bridged mode. Typical issues are seen when connecting with NetExtender and getting disconnected right away and a warning error after the disconnect. A security ecosystem to harness the power of the cloud, Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions, Access to deal registration, MDF, sales and marketing tools, training and more, Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials, 09/17/2021 719 People found this article helpful 259,522 Views. Navigate to Device Manager and check if the Dell SonicWALL SRA NetExtender Adapter has been installed successfully. So this service may not function properly. Can you get a user at A to connect to site B? Basically, doesn't even get through passed ISP's modem. The connection attempt failed because the network is busy. 0 and higher:. Since I couldn't then and still cannot login to their modem, I can't tell at this point if they've replaced their equipment or not. ISP have replaced their modem during upgrade, but claim they haven't changed a thing either. Any clues? But tracert now showed a public IP of someone's router and not 192.168.0.1 as it did before. RE mobile connect, - the point is not to use it, we use desktop version, and I've tried to connect from different locations, including my house with same error occurring. Wow! Could the new modem have a router in it with the same IP? This article describes how to fix the damaged version of Netextender on Windows 10. - I don't follow what you are suggesting.I tried creating a completely new local user on the sonicwall in question to no avail. If you get anError :A damaged version of NetExtender was detected on your computer, please reinstall NetExtender to fix the problem.Please follow the steps below : Steps to Download Netextender :Contemporary Mode. Related Articles Procedure to Upgrade CMS How to Export/Import config on CMS. 2. Reboot the machine Install the latest version (example:9.0.0.274 ) Next-generation firewall for SMB, Enterprise, and Government, Comprehensive security for your network security solution, Modern Security Management for todays security landscape, Advanced Threat Protection for modern threat landscape, High-speed network switching for business connectivity, Protect against todays advanced email threats, Next-generation firewall capabilities in the cloud, Stop advanced threats and rollback the damage caused by malware, Control access to unwanted and unsecure web content. When I mentioned that tracert returns 192.168.0.1 as the first hop, and it never should be if their modem is in bridged mode, ISP did admit it's their modem's LAN-side IP, but claimed that tracert result was how it's supposed to be. Thanks in advance for any feedback on the issue. Not the case with this modem. I guess the ISP's tech I previously spoke to about bridged/router mode had no clue what I was talking about or where to check. It is the driver signing verification in Windows 10 that causes the NetExtender installation to show as damaged. Those have nothing to do with A. This eliminates any permissionsor grouping issues as the cause. From the drop down list select , My Products/ NetExtender/English/All Type/Latest Version. NetExtender Connection Issue "Error:" failed to get vpn protocol" SMA 100 is on a process to introduce to Wireguard Protocol and a client to function based on this Protocol. To configure this, please follow the given steps: 1. without issue. Post Entering the TOTP Netextender fails to connect on windows 11 with Error Message: Initializing connection pararmetersfailed! The idea is to pin down if the issue is credential related or not. Click Start | Settings | Update & Security | Windows Security | Click on Open Windows Security | Device Security | Click on core isolation details |Turn off Memory Integrity Run the NetExtender cleaner tool as Administrator. That's one of the basic things of bridged mode - the modem doesn't interact at that level. Just get sure you get the really latest version of NetExtender, which is not in the NetExtender section, the SMA 100 series section is the best spot for this, just check the latest firmware versions and you'll find the latest NetExtender as well. 12/14/2019 16:40:15, Error,0x00000301, Engine, Initializing enginefailed!. Administrator's need to enable or toggle these protocols as per their requirements or deployment. Go to Network connections to check if the SonicWALL SSL-VPN NetExtender Dialup entry has been created, if not, reboot the machine and install NetExtender again. When trying to connect, I get an error listed in paragraph 2 of my question. How to Enable ICMP Ping on CMS Does it show at all in a tracert? I'll let you know if ISP's router was the culprit in this entire adventure. There is no main office being connected to by everyone.That's why I was getting confused about what you were trying and how to troubleshoot.Sorry for going down a completely inappropriate road and dragging you with me. After all, what if you had a device on your LAN that was at that IP? NetExtender connection failed.". NOTE: By default, when upgraded from previous version without Wireguard support, the default VPN Tunnel Type is SSLVPN. By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. NetExtender connection failed." The error started occurring after our ISP have upgraded the speed at that location or so staff at location claims. It just passes signal over to your device and lets your device handle everything.What is the IP of the Sonicwall? I was actually able to login to it after I enabled bridge mode and modem reset. However, they won't let me login to their modem and verify it for myself. A security ecosystem to harness the power of the cloud, Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions, Access to deal registration, MDF, sales and marketing tools, training and more, Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials, 11/03/2022 4 People found this article helpful 11,201 Views. So everything was working fine before these updates?Is this a laptop, so the user can take it to another ISP connection to test? By default, when NetExtender is installed for the first time it stays resident on the system, although this can be controlled by selecting the Uninstall On Browser Exit > Yes option from the NetExtender icon in the taskbar while it is running. You can unsubscribe at any time from the Preference Center. My other locations are not involved in this. 2. How to install a NetExtender client and connect to the SonicWALL SSL VPN. So if you've tried from more than one ISP and more than one machine, that would certainly rule out it having anything to do with their modem or speed upgrade. However, the system is configured to not allow interactive services. Copyright 2022 SonicWall. To fix this issue, disable your antivirus temporarily and check if that helps. And this is a nation-wide ISP having their techs who are totally clueless ID10Ts even after you tell them what's wrong. This seems odd to me because the user name, password and domain are entered on the NetExtender client. If yes can you please try updating the client version to the latest, by following the process below: You can also try using the SonicWall Mobile Connect, Mobile Connect is the recommended VPN client for Windows 10. Well, I'll be calling my ISP for site A and yell at them for lying to me when I called them before. 5: Never ever install multiple SonicWALL VPN clients on one machine as it will often cause this issue Never install the the Mobile APP from the windows 10 store on a machine. The IP address of the last server to which you connected is displayed in the SSL VPN Server field. I opened 192.168.0.1 in IE and sure thing it prompted me to enter username/password for the ROUTER. The user name and password are correct, and I can connect with the Android app. He now claimed that they didn't replace the modem either back in October, just bumped up the speed. Yikes! Computers can ping it but cannot connect to it. Bridged mode = no control whatsoever, no IP, etc., so you can't login to it. To continue this discussion, please ask a new question. So, after few guesses I got in their modem, and sure thing - it was still in the router mode. When logging in with NetExtender on Win10, user authentication appears to work but "initializing enginefailed"appears and will not complete the connection. To get out of bridged mode you have to reset it, which will default it back to having an IP. I changed it to bridged and voila - it connected my Netextender client without any problems. 4. Remove Software Keys from Windows Registry, go to following keys one by one and remove these : The SonicWall NetExtender Service service is marked as an interactive service. That was it. Check if there is another dial-up connection in use, if so, disconnected the connection and reboot the machine and connect NetExtender again. DragonsRule wrote:Can you try a different, known working, account, from their location? This is an administrative configurable parameter. 2: Make sure your SonicWALL is running the newest firmware 3: Go to Mysonicwall.com and download the newest SSLVPN client 4: Reinstall the client on the machine. You can unsubscribe at any time from the Preference Center. Just as a means of isolating the issue. DragonsRule wrote:Is this a laptop, so the user can take it to another ISP connection to test? SMA 100 is on a process to introduce to Wireguard Protocol and a client to function based on this Protocol. On server side, for VPN Tunnel Type select both SSLPVN and Wireguard, Or On client side, for Protocol, choose Automatic, Or choose both SSLVPN on client and server side, Or choose both Wireguard on client and server side. Is that the case? Administrators on Appliance misconfiguring protocol on either appliance or client would cause client connectivity issues. Sonicwall NSA2400; f/w sw_nsa-2400__eng_5.9.1.8.sig; Netextender (various versions attempted), When trying to connect to one of our NSA2400s, Netextender (CLI and GUI) produces an error: "Authentication failure: Connection failed. I bet that's it. But in Windows 10, I have tried the MobileConnect App, most recent NetExtender from mysonicwall, used the terminal to create the VPN . https://www.sonicwall.com/support/knowledge-base/damaged-version-of-net-extender-error-message-on-windows-10/170707194358278/, https://www.sonicwall.com/support/knowledge-base/how-can-i-configure-ssl-vpn-connections-using-mobile-connect-on-windows-10/170502784131072/, Install the latest version (example:9.0.0.274 ). My previous response to that - " Also- have you tried connecting via mobile connect? On Netextender client default option is set in Auto mode. I would make a new fresh account and try it. I guess I thought these other locations were connecting to a main office. Can you please check the net extender client logs and see if you are getting logs such as: Initializing driver failed and Initializing enginefailed If yes can you please try updating the client version to the latest, by following the process below: Uninstall the current version. If you are getting below logs in Net extender. Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) Unfortunately, this wasn't it. Maybe you have to scrape the old version of the NetExtender from the system, sometimes the uninstaller leaves some files remaining which can cause weird issues. Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. The IP on the Sonicwall is WAN-public IP, LAN-192.168.27.2, and I am 101% sure there is no 192.168.0.0 subnet anywhere on my network. It was still the same issue after the swap, and they wouldn't let me access their modem either to confirm the mode. This windows mobile connect app is freaking trash. Hi, Our office has a SonicWall TZ105, with most recent firmware, and now with Windows 10, we are unable to connect via SSL-VPN. @dragonsrule: I'm unable to connect via Netextender client to a location A with equipment listed in the 1st paragraph of my question. Under Post-Connection Scripts, find the operating system you want to run post-connection scripts to. Maybe I misunderstood. I've tried to connect from different locations, including my house with same error occurring." To create a free MySonicWall account click "Register". Have already tried "fresh new account" to no avail. To run post-connection scripts for a Windows, Linux, or Mac system, follow the steps listed below: 1. Sorry, totally missed that previous reply. Your daily dose of tech news, in brief. Click on SonicWALL SSL VPN NetExtender. The error started occurring after our ISP have upgraded the speed at that location or so staff at location claims. Can you try a different, known working, account, from their location? Yes, it's just office A. To answer the second question, and I'm glad for a hint, - I did a tracert from site A to www.google.comOpens a new window, and the first hop was 192.168.0.1, and 192.168.0.0 is not any of my subnets (normally tracert would return ISP's router's public IP as a first hop). Navigate to Network connections to check if the Dell SonicWALL SRA NetExtender Dialup entry has been created. -Download version 9.0.0.274 from his MSW and install the same a& test. ISP still claims that their modem is in bridged mode, doesn't do NAT/DHCP and "it's all other guy's fault (Sonicwall)" Don't we all love those finger-pointing schemes, LOL? That would confirm that the client itself is working and the ISP is not blocking the client. Which account, from which location? Sonicwall's public IP doesn't even show in tracert, neither does LAN interface IP. SonicWall VPN won't connect - Antivirus is a common cause for VPN problems. He can connect fine to the Sonicwall SSLVPN demo site, and a different user can connect fine to this site from a different PC. 3. Navigate to the NetExtender > Client Settings page. Nothing else ch Z showed me this article today and I thought it was good. Always download the SSL-VPN client from the mySonicWALL portal. I checked the logs in the SonicWALL and they don't even show any traffic from connecting Netextender client. By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. A specific time range can also be defined to narrow the results if you need to know the specific time the issue occurred. This is what I was referring to. Are you using LDAP users or local user accounts? We have a Windows XP computer (don't ask) with network shares that, as of yesterday, are no longer reachable by other computers on the LAN. Was there a Microsoft update that caused the issue? -Please Uninstall the version and rebooted the machine. I have moved this question about [Net Extender] to the appropriate [SSL VPN]. In order to know more about Mobile Connect, please follow:https://www.sonicwall.com/support/knowledge-base/how-can-i-configure-ssl-vpn-connections-using-mobile-connect-on-windows-10/170502784131072/. All rights Reserved. What changed since it worked: ISP upgraded speed and replaced the modem. I'm calling ISP back - the last guy had no idea what he was talking about probably. Follow the steps below : Install the NetExtender again from mysonicwall portal or SonicWall website. Next-generation firewall for SMB, Enterprise, and Government, Comprehensive security for your network security solution, Modern Security Management for todays security landscape, Advanced Threat Protection for modern threat landscape, High-speed network switching for business connectivity, Protect against todays advanced email threats, Next-generation firewall capabilities in the cloud, Stop advanced threats and rollback the damage caused by malware, Control access to unwanted and unsecure web content. 12/14/2019 16:40:13, Info, 0x00000600, Engine, Initializing engine. 12/14/2019 16:40:13, Info, 0x00010600, Engine, Verifying user. 12/14/2019 16:40:13, Info, 0x00030600, Engine, Initializing connection parameters. 12/14/2019 16:40:13, Info, 0x00030501, Engine, Initializing connection parameters. 12/14/2019 16:40:15, Info, 0x00070600, Engine, Initializing driver. 12/14/2019 16:40:15, Error,0x00070301, Engine, Initializing driverfailed!. ISP have replaced their modem during upgrade. You may do either one of the followings: On SMA 100 firmware 10.2.1.2 or above : Protocol type can be configured from Services | Settings | VPN TUNNEL TYPE SETTINGS. Next-generation firewall for SMB, Enterprise, and Government, Comprehensive security for your network security solution, Modern Security Management for todays security landscape, Advanced Threat Protection for modern threat landscape, High-speed network switching for business connectivity, Protect against todays advanced email threats, Next-generation firewall capabilities in the cloud, Stop advanced threats and rollback the damage caused by malware, Control access to unwanted and unsecure web content, Click Start | Settings | Update & Security | Windows Security | Click on Open Windows Security | Device Security | Click on core isolation details |Turn off Memory Integrity, https://www.sonicwall.com/products/remote-access/vpn-clients/. If the modem is in bridged mode it will not have an IP at all. Cause This issue is seen on windows 11 update was on 2022-10 Cumulative Update for Windows 11 for x64-based Systems (KB5018418) Resolution Updating the windows 11 MS patch to Update of (KB5018483) and (KB5018859) will fix the issue. I still could see 192.168.0.1 and login to it. Users can mount network drives, upload and download files, and access resources in the same way as if they were on the local network. I thought you said you had other users up and running with no issues. The error started occurring after our ISP have upgraded the speed at that location or so staff at location claims. Select SSL VPN NetExtender folder. We've had same provider upgrade speeds at multiple other locations with similar equipment and had no issues with SSL VPN. This topic has been locked by an administrator and is no longer open for commenting. Are there means to check if modem is indeed in a bridged mode without logging-in? ISP claims no other changes were made and they don't block anything at modem level, What didn't change: no configuration on sonicwall were changed, 1. create new user at location A sonicwall, 2, connect to location A from other locations across internet (read: different ISPs), 3. connect to location A using different computers from different locations across internet. NetExtender Troubleshooting NetExtender Troubleshooting See the following tables with troubleshooting information for the Dell SonicWALL SRA NetExtender utility. This field is for validation purposes and should be left unchanged. Netextender Configuration recommendation and to leave this as default: This field is for validation purposes and should be left unchanged. NetExtender does not pass Windows HCK testing. Delete the following path: C:\Program Files (x86)\SonicWall\SSL-VPN\NetExtender. Someone here will be able to better assist you. With NetExtender, remote users can virtually join the remote network. @dragonsrule: no biggie. They even went as far as swapping the modem. Changing this to WireGuard would lead to Netextender failure. How odd. Uninstall Netextender from the Windows Programs : Run the NetExtender cleaner tool as Administrator. SMA 100 Post upgrade of firmware version to 10.2.1.2 or above the default setting for wireguard protocol on server/ Appliance is set to SSLVPN. 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