codec, endpoint type, and IP phone model. configuration in Control Hub under the settings for each user. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. A fix is planned and will be deployed during a separate call records, create scheduled reports, and for Webex Pro Pack users, export call For more information, see Create and Configure a Schedule in Cisco Webex Control Hub. Basic user licenses purchased on Flex 2.0 subscriptions remain Basic. For more details, see Enable Business Texting, Webex App | Send a text message and Webex App | Text messages. and set the message waiting indicator status programmatically. The new dashboard For more information, Cisco MPP Maintenance Notice: Adding Voicemail Softkey to the Cisco MPP 6821. For more details, see Shared line appearance for Webex App. New customers can access the Webex App experience, which provides the latest Because Workspaces can For more information, see Get assistance for Webex Calling deployments with Webex Setup Assist. For more information, see Configure Trunks, Route Groups, and Dial Plans for Cisco Webex Calling. A status indicator Take a moment to familiarize yourself with what's new in language and regional support, device activation, dial plan improvements, and much more. You no longer have to go to the Calling Admin portal to set up schedules and office hours for For more information, see Manage auto attendants in Control Hub, Webex Calling Analytics - path optimization ICE/PNC. When enabled, the From and PAI headers are treated independently and The advantages are: Activate and manage Virtual Connect from Control Hub. For detailed information on the menu changes, see Cloud Connected PSTN. Provisioning API EnhancementsMove numbers across locations. Multiplatform phones, analog telephone adapters Cisco Webex for Developers: Webex Calling Organization Settings, Cisco Webex for Developers: Webex Calling Person Settings, Migration of features in Control Hub: Call queues. Ability to view Call Recording Terms of Service in Control Hub. This feature provides native registration for Webex video devices (Desk Pro/Hub, Room Systems). With call waiting, users can place a call on hold to answer a different Use the autoassign template available in Control Hub to automatically assign licenses to new users. Cloud calling made easy specific phones. It also allows third parties to enhance their Webex Calling analytics and reporting integrations. Webex Calling licenses to enterprise, or downgrade the license to basic all from Control Hub. With this subscription, customers are For more information, see the Certificate Based Trunks section in Configure Trunks, Route Groups, and Dial Plans for Webex Calling. This flow allows administrators to save and exit at any given step and later resume when all information is available. New Media Quality tab in Calling analytics. We now support RedSky integration for Webex Calling, a feature that replaces a customer's use of the cloud PSTN provider or With this functionality, administrators can provision their Webex Calling locations in India to comply with toll bypass policies. Customers and partners can provision auto attendants in bulk across locations. This feature is available in all regions and for calls Retiring Webex Calling App for all partners and customers. Webex Calling user, Troubleshoot Webex Calling Media Quality in Organizations need the ability to define policies for voicemail messages. You can complete user and workspace This migration facilitates to import and This feature adds four new products to the Webex Calling offer: Cisco DECT DBS-110 Base - Delivers a best-in-class DECT offering for smaller deployments with up to 40 lines and 20 active For more information, see Emergency Callback Number in Cisco Webex Control Hub. using Control Hub. the call against any extension from the list of users who are assigned to the call park group. For more information, see: Call Pickup in Cisco Webex Control Hub. This feature allows a receptionist to monitor and manage incoming calls to a location. your locations. Its available as an add-on to Webex Calling customers in the United States and United Kingdom. For details on the updates, see Enabling Webex Directory and Unified Call History on MPP Phone. Non-Latin characters now display correctly for incoming calls on the Cisco IP Phone Multiplatform Phones and devices. However, Basic licenses are not in Flex 3.0 and are no longer available when creating a new trial. The voicemail group can be utilized for several applications such as call queue or hunt group overflow, an option on the auto and Caller ID. administrators to assign workspaces to shared lines on other devices. For more information, see Analytics for Your Cloud Collaboration the Calling Admin portal to set up and configure call park or call park group. An administrator can view and import organization Support for digital fax partner solutions. As part of this calls via the Survivability Gateway. Multiline, Boss/Admin: Easily manage multiple lines or set up the ability for admins to manage incoming calls. and not for Call on Webex calls and is updated near real time. Calling Features in Webex - Cisco Calling in Webex Evolve the calling experience from hearing to seeing and doing Calling in Webex enables continuous collaboration from a simple call. define Voice Message settings in order to meet the organization's compliance needs. the Calling Admin portal to set up and configure call park or call park group. Union, Integrating Webex Wireless Phone 840 and Webex Calling partner model consolidation. Cisco Webex | Webex Meetings | Features Webex Meetings Features 20 million reliable video conferences a month. You can now upgrade BroadSoft UC-One based Webex Calling App. assign this service to users. activity. This simplified licensing offer is known as Flex 3.0. The auto provisioning feature in Control Hub enables self-provisioning of the user's devices for Webex Calling in Unified CM, without any administrator's intervention. In order to enable Webex Calling service for these countries, it is required that Webex Calling supports location-based routing based on user's geographic network. Stay connected, all in one. Business texting You no longer have to go to the Calling Admin portal to set up and Enhanced feature support for Poly devices. address or IP subnet and uses the mapping configured by administrators to accurately identify a users location. You may choose this option if you have multiple locations and you don't Integrated audio for Webex Calling allows you to join Webex Meetings using the call-in and call back features This offers unlimited recordings. phones. Call Park Extensions allows for generic locations to be used for parking calls with call park. Updated Webex Calling first-time setup wizard experience. For the Nomadic Auto-Provisioning of Webex App devices in Unified CM for calling in Dedicated Instance. Webex Calling is now available in additional countries. The new Calling Media Quality dashboard in Control Hub makes it easy to manage Webex Calling call quality across your organization. to the end user. Webex Calling administrators can use the new flow to set up the first location of Webex Calling. You can complete calling permission configuration in Control Hub under The new MPP 8875 video phone has these features: Onboarding to Webex Cloud for serviceability features such as Reboot and remote PRT. This feature is available for all regions. This API facilitates users to retain their number Workspace. Non-Latin characters now display correctly for incoming calls on the Cisco IP Phone Multiplatform Phones and devices. Provisioning new customers by default in the EUN datacenters. Dedicated Instance, Demand PRT (problem report tool) collection in only after you first delete the users and places associated with it. Webex Calling with Local Gateway support is now available in the following Recording Cisco WebEx has an outstanding feature where you can record your WebEx meetings. The device overrides enhancement provides a way for administrators to manage their device configurations from Control Hub. Webex webinars are delivered reliably. This feature adds the Activation Code interface into the user portal such that the end responsive. Phone, Configure Emergency Call Notifications in Control T including midcall Webex Calling features like hold or resume, transfer, and conference. cross-launch experience to CUP, and replaces it with an intuitive and simplified experience. Administrators can assign Use the dashboard to view the types of calls users make, whether they're Each location is assigned to a voice portal, which provides voicemail services to users assigned to that location. At Webex, we understand that businesses need a cloud phone system with powerful enterprise-grade calling features and flexible options to deliver these features to users worldwide. The exported contact list is provided as a csv file to the requestor along with instruction to import the contacts through No matter where youre working Webex delivers all the enterprisecalling features you expect to ensure your workforce is always productive and there is zero disruption to your business. define Voice Message settings in order to meet the organization's compliance needs. tactical advantage in effectively connecting inbound callers with employees, which Cisco VG420 ATA is a high density, fully managed ATA option for Webex Calling that offers up to 144 FXS ports. For more information, see Analytics for Your Cloud Collaboration configures a router in your local network as a Survivability Gateway, with the ability to provide a fallback calling service media in the local Webex Calling region helps to improve media quality by reducing latency and jitter. We recommended provisioning a single line to each Enhanced (Flex 3.0)/Common Area (Flex 2.0) and Places in Control Hub is now Webex Calling Workspace or Workspace. Cisco experts assist partners and customer administrators in the migration and implementation of Webex Calling services through You no longer have to go to the Calling Admin portal to enable Call Waiting for users. We've improved the media quality for customers with multinational deployments. Detailed Call History dashboard in Control Hub. Point (PSAP) for emergency calls. Firmware Release 5.0(1). Ring Splash was added on the executive call feature in the Calling User Portal. When you call on Webexin the office, at home, or on the goyoull have the same calling features to keep your business moving. Extension and PSTN dialing capabilities will be added in a later release. You can now view data for auto attendants set up in your organization, such as number of calls during and after business hours, Check out the latest features of the new Webex Calling app. Fully integrated with Webex service features: Enjoy one seamless experience with virtual backgrounds, background noise removal, device integration, and more. As part of this Webex Calling Analytics: Call quality that is distributed by countries. Group Paging allows a user to set up a one-way call to a group of up to 75 target users by dialing a number or extension. You no longer have to go to the Calling Admin portal to enable Push-to-Talk for users. when this feature is released. the familiar experience that they're used to, without switching between applications. It allows businesses to manage all their services and users in one place through the cloud, which eliminates the need for a physical phone system, and by that, reduces costs. to have the ability to reset their voicemail PIN in settings.webex.com or by changing their PIN using the voicemail portal. Introduces the concept of supervisors to call queues. Adds the ability to create a template from an existing individual device layout. Voice Messages and Message Waiting Indicators. no longer have to go to the Calling Admin Portal to set up and configure call queues for your locations. The full screen experience that was launched in Control Hub on October 18, is now set as the default experience for administrators. Integrated Cloud-Connected PSTN for Webex Calling. You can complete that configuration in Control Hub under the settings for each user. Adding support for call in the Webex for Developers Platform to support integration is a solution for small businesses. via export and use an external program to filter the calls. users who have Webex App 42.9 and later on their mobile phone can use the Webex App to manage an in-progress Webex Go call. regions. Migration of features in Control Hub: Users and workspaces. IDs. You can now select a set of phone numbers and activate them in Control Hub. To avail the higher concurrent call capacity of Certificate based trunks, it Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Dual Identity Support setting impacts the handling of the From header and P-Asserted-Identity (PAI) header when sending an regions. When added Building on the existing Configure Layouts feature, Line Key Templates adds a new administrator experience, which allows to The Top 5 Video Conferencing Systems. To support this improvement, the User Name parameter now auto-populates the Caller ID and Calling Line fields in Cisco Webex Control Hub. This also introduced silent versus ring splash Call feature Dashboards in Control Hub: Auto Attendant. Webex Calling administrators can use the new flow to set up the first location of Webex Calling. Webex Calling platform now supports the registration and integration of the Cisco 840 and 860 Mid call functions such as mute, 3-way calling, hold or resume are available from the built-in dialer interface. This stops the You no longer have to go to only after you first delete the users and places associated with it. For more details, see Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub. Updated names and descriptions in calling user portal content. as a personal device, users can use it just like a fixed device, including making PSTN calls directly from the device. You no longer have to go to the Calling Admin portal to set up schedules and office hours for You can now select additional languages for audio announcements and voice prompts. in Control Hub should contact their Cisco Account Manager for approval. Call settings can be configured for each line, for example each You no longer have to go to the Calling Admin portal to enable Call Waiting for users. You no longer have to go to the Calling Admin portal to set up and configure originators and targets of group pages. to 100 extensions within call park for parking calls. the Webex Calling offer and is no longer accessible in either the Calling Admin Portal or Control Hub. Adding support for remaining user features in the Webex for Developers Platform. can now have more control on Voice Message Retention period, Voice Message Forwarding Rules and stricter Passcode rules. You are able to Introduction of supervisors to call queues. For more information, see the following Help articles: AdministratorsTurn On Hoteling for Webex Calling Users, Link Your Calling Profile to a Host Phone. Virtual Connect a new private cloud connectivity add-on for Dedicated option, your media stays in the Cisco Webex cloud, for improved latency and savings See Announcements for Webex Calling Devices and Configure and modify device settings in Webex Calling for details. once they change the location. This feature integrates the MPP 8800 series phones with Webex Meetings capabilities. Run the Advanced Diagnostic Test Access to the Call Queue and Agent Stats reports are now accessible through a link in Control Hub. Coming soon as an extension For details on the rollout of this change, see MPP Phone LED Pattern and Call History Updates. through the monitoring service. Hub. detailed views of this data by location, IP address, media type, connection type, Call queue. Two new data centers in Australia is available for Dedicated Instance calling. This feature provides a mechanism for Webex Calling administrators to import any user's contacts into the Webex personal Cisco WebEx is a cloud-based video conference and online meeting software that also offers an office phone system, an all-cloud contact center, instant messaging, and online event management. Enhanced Cisco Webex cloud experience for Cisco MPP devices on Webex Calling and Webex for BroadWorks in Control Hub. Cisco DECT DBS-110 Repeater - The new Repeater can be used in conjunction with both DBS-110 and DBS-210 Base units and extends call customers and present the CLID from a Call Queue. Host or join secure HD meetings on any device, anywhere, and keep your data and privacy protected. MPP DECT Firmware has been upgraded for Cisco DECT DBS-210 from v480b20 to v501. Toll bypass settings are For more information, see Integrated Audio for Webex Calling. You no Several administrative controls in Webex Calling have been removed. to manage their call configuration. The default datacenters for provisioning net-new EMEAR calling customers (apart from Voice Messages and Message Waiting Indicators. This configuration is independent of the configurable CLID, which will continue to be used for For more information, visit Get Started with the Cisco Calling Plan. for a user, the user will be created in Dubber automatically, requiring no additional administrator actions. see Analytics for Your Cloud Collaboration Portfolio. Administrators no longer have to go to the Calling Admin Portal to set up and configure Office The right-hand panel (RHP) experience currently in Control Hub is migrated to a full-screen experience. for auto attendant services. the needs of the upcoming regulation. Conforming the experience to the new Control Hub experience, and providing an intuitive experience for managing user Calling features. Auto-Provisioning of Webex App devices in Unified CM for calling in Dedicated Instance. On the Webex App, users can use the be activated the same way you activate any other device. Cloud Connected PSTN Provider (CCP) Program Expansion. initial SIP INVITE to the trunk for an outbound call. internal, local, or international to optimize PSTN costs. contacts in addition to Webex users. In-line help videos are now incluced. Handset. Interconnect is required Integrate Cisco 840/860 Wireless Handsets with Webex Calling. Feature Access Code (FAC) cleanup and documentation. contacts in addition to Webex users. of trunks (route groups), and a centralized dialing plan to add scale and redundancy for trunks to premises with priority, Merge and conference: Merge calls or easily go from 1:1 to conference mode. download the firmware using the Software Download link. Coming soon as an extension (ECBN) within Control Hub. Resellers (VARs). the same PSTN connection. User Sync from Control Hub to Dedicated Instance (South-bound sync), Support for Cloud-based LDAP integration (Azure) for Control Hub, Users who are synced from on-prem AD to Control Hub through Directory Sync or from Cloud LDAP, can be synced to Dedicated Calling, Add Shared Devices and Services to a For more information see: Configure Cisco Webex Calling for Your Organization and Set Up Your Webex Calling Features. end-to-end provisioning and management of Cloud-Connected PSTN Partner (CCPP) -provided PSTN on a single pane of glass in This integration is only available for Webex Calling locations based in the US and Canada. For more We've updated this article with information about how you select these options in Control Hub: You now have more ways to specify your preferred language in Webex Control Hub, such as when you create a new customer using For more information, visit Enable Call Recording for Webex Calling Users . Enhancing the Callback feature for Webex Calling. AdministratorsAllow Users to Barge In to Ongoing Calls, Support for PSTN on Cisco Webex Room Devices. This capability allows users to search and call the You can access all features that These phones can Connected Line Identification Presentation (COLP) enhances transparency The supported MPP accessories are Cisco Headsets (500 Series) and Cisco Key Expansion Modules (KEM). look and feel with improved page layout. You can complete that configuration This status Applying more than one line to a DECT handset, using the Manage at https://cscan.webex.com/ to test packet loss and jitter in both directions between your computer and the Webex Calling data centers. latency and improving media quality. Enhanced line key management for Cisco 2022 for EU/EN regions and on March 7 2022 for NAMER/CA/AU/JPN resume, stop call recording. Please see the Webex Calling Support Device List for available models. This feature routes calls between Webex Calling users and one-to-many on-premises PBXs. You can bulk update phone numbers and caller ID information, such as the caller ID number and first and last name associated for auto attendant services. We're sharing details about our planned feature releases that are coming out soon. The app is now able to automatically detect wiremapped location (locations provisioned by admin in RedSky) or prompt for the You can select additional languages for both audio announcements and email announcements for users in the Calling Admin Portal. Cisco 8845 and Cisco 8865). Delivers a better and more transparent user experience. You are involving desk phones and soft clients both desktop and mobile. Extensions are translated to routable numbers and then sent to the dialing user's PSTN connection for outbound handling.. For more details, see Supported devices for Webex Calling and Webex Calling feature support matrix. to the voice portal. To support this improvement, the User Name parameter now auto-populates the Caller ID and Calling Line fields in Cisco Webex Control Hub. You can complete call pickup configuration in Control Hub under the Features settings section. The new dashboard This feature certifies and supports deploying the MPP 11.3.7 firmware. Ha pldul parkolni szeretne, tartsa vrakoztatva a hvst, kapjon egy trcsahangot, majd rja be a *68-at. You no longer have to go to the Calling Admin portal to allow users to barge-in to calls. Availability: Available in all regions. tight and protected against water projected from a nozzle. The Calling behavior setting in Control Hub is updated to better align with the Calling service license assignment. A new Calling Analytics dashboard is now available. You'll soon be able to enter special characters as part of someone's first and last name and have them be reflected in Caller Administrators require Webex API capability to integrate their applications or The Orders tab and the Skype for Business option for locations are no longer supported by Webex Calling. part of this firmware upgrade, the following features are being introduced for calls within your org between Webex app, desk phones, or Local Gateways, media will attempt to use ICE to route media directly information, see Troubleshoot Webex Calling Media Quality in For more information, see Delete a Location from Cisco Webex Control Hub. For more information, visit Decline a ringing call on all devices for a user. Webex Calling Features The Webex VoIP business phone system, allows end users to make business-number calls from any device, supports HD-voice with background noise removal. When the setting is disabled, Configure and manage the Webex App share settings using the Configure Calling Template. to quality and an enhanced administrator experience. contact(contact service) database. Three options for Webex Calling PSTN connectivity. issues. using Control Hub. quality data within 15 minutes of when a call ends. For more information, see: Enable Call Recording for an Organization and Enable call recording for Webex Calling users. information, visit Demand PRT (problem report tool) collection in For more information, see End-of-Sale and End-of-Life Announcement for the establish 988 as the new nationwide easy-to-remember 3-digit phone number for Webex Gateway Management through Control Hub. For more information, see Webex Go. Users on shared call appearance can bridge into an active call which is on the same shared line appearance. For more information, see Manage Voicemail Settings for a Webex Calling User. non-emergency call. users are able to send the call directly to voicemail. With this feature, a Webex Calling Administrator Choose the Date & Time. You can complete auto attendant configuration in Availability: Available in all regions. The from address for the notification emails that is received from the Webex Calling platform is changed to webex_comm@webex.com and with the name Webex. Integrated audio for Webex Calling Dedicated Instance. Auto attendants answer incoming calls, and take caller input to route calls accordingly. You are now able The first time setup wizard has been updated to make it easier for customers to get their Webex Calling services up and running. All Categories For vendors About us All categories For vendors . Webex Go is a mobile optimized collaboration experience, bringing Webex Calling to the native dialer of an end user's mobile phone. Devices will automatically update during the nightly resync schedule for each region. For more information, see Manage auto attendants in Control Hub, Webex Calling Analytics - path optimization ICE/PNC. Audio for Webex Calling, Analytics for Your Cloud Collaboration For details on the rollout of this change, see MPP Phone LED Pattern and Call History Updates. Webex Go migration license, and later onboard to Webex Calling. to configure in Control Hub. With this feature update, Call Recording is now set to ON by default in the partner setting. For more information, see Manage phone numbers in Control Hub. You no longer have to go to the Calling Admin portal to enable Privacy for users. , . Webex Calling administrators can use Control Hub to block Spam, Telemarketer, and Harassment calls from PSTN callers. I have this problem too Labels: Calling Features 0 Helpful Share Reply All forum topics Previous Topic When an existing US VAR partner selects Canada (CA) in the Data Centre Country Selection drop-down in Control Hub, the new default behavior provisions these customers in the Canada Data Center. Prior to this feature, a customer admin had to wait for the Partner to enable the call recording feature before they could The new dashboard comes with an exportable report in the Reports section of Control Hub. Get calling features you expect with enterprise-grade performance and security. A new dashboard is available that provides visual representation of Webex Calling usage for users. A new dashboard will be available that provides visual representation of Webex Calling usage and quality, which is broke down by country. Use the updated first-time setup wizard experience for configuring the Webex portal password and number assignment in Control Hub under the settings for each Location. Call queues temporarily hold calls in the cloud when an agent assigned to receive calls from the queue are unavailable. For more information, see this article. and 120 lines. Use this data for internal reporting, integration with third-party tools, analytics, and monitoring of Webex Calling calls, in near real time. For more Native Webex Calling registration for Webex video devices. For more information, see End-of-Sale and End-of-Life Announcement for the This makes it easier for users (KPIs) give administrators a quick view of global call quality. Pre-existing customers You no longer have to go to the Calling Admin portal to enable Privacy for users. Customers can choose to call back and be in a virtual queue. Administrators can configure a location and users with a specified Emergency Callback Number We've added these settings to the following Help articles: We've changed the default calling behavior that's integrated with Webex Teams. Dedicated Instance. Cisco 840 or 860 devices Firmware Maintenance. experience with MPP and Webex Calling or Webex for BroadWorks. We are retiring the legacy Webex Calling App that is formerly known as BroadSoft UC-One. For more information, see Configure and Update Phone Settings for Your Organization. longer have to go to the Calling Admin portal to set up and configure user intercept. Configure autoassign template available in Control Hub to automatically assign licenses to new Webex Calling users. (OTT). first phase provides administrators with the ability to define model-specific button In real-time or anytime, Webex is the engaging, intelligent and inclusive app that creates exceptional experiences and makes working together distinctly better. For more details on the announcement, see Cisco MPP Firmware Upgrade - Release 11.3.7SR1. All Categories For vendors . For more information, see the Calling section of Analytics for Your Cloud [1] It was founded as WebEx in 1995 and taken over by Cisco Systems in 2007. this to communicate with RedSky, an E911 provider, to determine the users location when the app detects any network change. Webex Calling is now available in the French Overseas Territories, Certify VG420 ATA devices with Webex Calling. Here is a list of the addresses, ports, and protocols used for connecting your phones, the Webex App, and gateways to Cisco Webex Calling. call analytics by all location numbers and extensions or up to 50 individual site numbers or extensions, you can now search For more information about Webex Calling APIs, click here. Cisco VG420 ATA is a high density, fully managed ATA option for Webex Calling that offers up to 144 FXS ports. Hunt groups are calling groups that can distribute a single call across a specific group of users. Include the organization ID in the email. Adding support for remaining user features in the Webex for Developers Platform. You can use the Modify Users with a CSV Template process in Control Hub to bulk update numbers and caller When you use your Webex Calling device or soft client to join a meeting by calling in or selecting the callback Expands the presence of Webex Calling in the following countries and regions: For more information, visit Where is Webex available?. Cisco Webex Control Hub. This feature is for users to get event notifications when changes happen to users voice messaging service. The Webhooks APIs is updated with telephony_mwi, a new resource, Only applicable to organizations with US locations. This feature enables Web RTMT (real-time monitoring tool) for the following UC apps - CUCM, CUC, IMP, CER in Dedicated Instance. When you're on an active call, your presence status changes to 'On Call'. Directory Service Support for Dedicated Instance. Customer Call Queues have various announcements played to communicate to the caller. We've enhanced device management throughout Control Hub. You can see call All that's required is to unpack the device, enter a code, and their MPP device is fully operational with Webex It provides the ability for an organization We've added a lot of exciting new features in Webex Calling. We support Webex Calling on Multiplatform 6861 and 6871 desk phones, and MPP DECT phones. The new MPP 8875 video phone has these features: Onboarding to Webex Cloud for serviceability features such as Reboot and remote PRT. We've fully documented all FACs available and disabled undocumented FACs that cause poor usability. Is there a feature like CSS/Partition in Webex Calling, and what is the purpose from configure the number for the location, and what is the number "extension or PSTN number"? We recommended provisioning a single line to each Customers in United States, Europe, and Canada can now create their E911 accounts directly from Control Hub. For more The system detects the network identity for their connection, such as BSSID from wireless access point, device physical (MAC) Dubber's SaaS-based call recording subscription option for Webex Calling desirable for shared line scenarios. For more information about Webex Calling APIs, click here. Navigate from the Control Hub , go to Management > Devices. Start improving your call experience today. Yes, your office can have it all. For more details on the announcement, see Cisco ATA 11.2.3 Firmware Upgrade. features are being introduced for Webex Calling. This feature allows you to: Control production roll out of MPP firmware on the MPP firmware channel, Migration of Calling features from Calling User Portal (CUP) to settings.webex.com. extended to all devices or applications where the line is present. Enhanced Cisco Webex cloud experience for Cisco MPP devices on Webex Calling and Webex for BroadWorks in Control Hub. portal. for a single external number. For details, see Enhanced Emergency Calling for Webex Support for customized line labels for Webex Calling device and Webex App. Dubber Call Recording integration removes the swivel chair provisioning that is required today. Here, we'll break down the best Webex Calling cloud phone features, outline available pricing and plans, review how Webex Calling ranks against competitor business phone systems, offer our own hands-on insight into overall user experience, and more. Enhanced (Flex 3.0)/Common Area (Flex 2.0) and Places in Control Hub is now Webex Calling Workspace or Workspace. Here at Cisco we've added a lot of exciting new features in Webex Calling. For example, you can create a list of customer service Support Cisco MPP 8875 on Webex Calling The new MPP 8875 video phone has these features: Rich Webex Calling feature support Onboarding to Webex Cloud for serviceability features such as Reboot and remote PRT Initial Webex Meetings integration with One button to join and view the participant list. Native Webex Calling registration for Webex video devices. This Using this feature, the administrators static offerings. devices, giving users in a place the ability to make and receive phone calls from these devices. Administrators have the ability to select unassigned numbers and delete them in bulk. extended to all devices or applications where the line is present. This API allows administrators to add or remove Webex Calling Devices to Webex Calling Cisco IP DECT DBS-210 Multi-Cell allows provisioning of up to 30 handsets across up to 5 base units. Adding support to integrate automated provisioning of location-based Webex Calling Paging Groups. Cisco DECT DBS-110 Repeater - The new Repeater can be used in conjunction with both DBS-110 and DBS-210 Base units and extends Adding support that allows an administrator to move numbers across locations. You can select additional languages for both audio announcements and email announcements for users in the Calling Admin Portal. Integrated Cloud-Connected PSTN for Webex Calling is a new integrated PSTN provisioning experience that provides comprehensive Call Forwarding, Voicemail, and Caller ID. either Webex App or the phone. These announcements are an important part of the For more information, see Set up automatic license assignment templates for Receptionist Client supports displaying title, mobile, department for Webex Calling. Singlewire/Informacast integration with Webex Calling. Cisco 8845 and Cisco 8865). services and numbers. The places license now includes busy lamp monitoring, call forward for busy or unanswered calls, call hold/ resume, call transfer, this article. Expands the presence of Webex Calling to support China as a branch office. For more information, see How to Activate Dedicated Instance. All customers and partners can upgrade to the Webex App experience that provides If want to go all cloud, all at once. Webex administrators can assign For more information, see: Configure and Manage Your Webex Calling Users. configurations in Control Hub. This feature allows administrators to This feature allows an administrator to move a user from one location to another and still retain the voicemail settings. first phase provides administrators with the ability to define model-specific button Previously this capability was behind an optional toggle. Customers can now use a single Webex Edge Connect for both Calling and Webex Calling now offers every customer a free Dubber Go call recording subscription. and Spanish. Virtual Connect is a new private cloud connectivity add-on for Dedicated Instance. Welcome to the Webex Community. Call park group allows call recipients to place a call on You can complete that configuration right Administrator Video Library . The new pattern details are documented here, see the Preset1 Pattern and Color column in Table 2431. In this edition of Cisco Tech Talk, I'll give a brief overview of how the Cisco 8875 Video Phone integrates with Webex (WxC) and allows you to join a meeting . This feature is available to partners and customers. with a caller ID. The receptionist client now supports display of the title, mobile number, and department ID when updated in Cisco CI. You can now assign and manage devices for users and workspaces, and This is your home to ask questions, share knowledge, and attend live webinars. Mid call functions such as mute, 3-way calling, hold or resume are available from the built-in dialer interface. On enabling voicemail transcription, you receive an email notification organizations with locations only in India to subscribe for Webex Calling services. You can complete application services By default noise reduction is Off, but the user has the Workspace license is not intended for an individual user's calling Enable configuration of Multi line across Webex Calling locations. Oracle Session Border Controllers are validated for use with Webex Calling as approved Local Gateways (LGWs) for Premises-based PSTN. Get calling features you expect with enterprise-grade performance and security. Provide Jabber personal contact migration for large user counts that doesn't require end-user to do anything on their device. You no longer have to go to the Calling Admin portal to set For more information about Take a moment to familiarize yourself with what's new in language and regional This will allow applications to start, stop, pause, These profiles can be assigned and hoteling for hosts. Change in default settings for Canadian data center. For more information, see Allow a User to See the Line Status on Someone Else's Phone. be extended to other partners. Initial Webex Meetings integration with One button to join and view the participant list. Supporting Generic Import of Personal Contacts. For more information, please see the documentation here. AudioCodes Session Border Controllers is validated for use with Webex Calling as approved Local Gateways (LGWs) for Premises-based PSTN. Features available by license type for Webex Calling With Webex Calling, there are two license options available, Professional and Workspace. devices is coming soon. For more Each recording is stored for a 30-day Webex Calling is now integrated with the Cisco Webex Key Management System (KMS). Customers can now use a single Webex Edge Connect for both Calling and This API facilitates users to retain their number Change in default settings for Canadian data center. Instance. Certificate based (high capacity) Local Gateway. Webex Calling platform now supports the registration and integration of the Cisco 840 and 860 Multiplatform phones, analog telephone adapters Navigate from the Control Hub , go to Management > Devices. Once imported into Webex, users in your can select the specific queue to service calls when they are available. from the standard 6825 handset version, a lower resolution display, no Backlit keypad keys, no Bluetooth LE 4.1 for headsets, and UCM Cloud subscription for all your U.S based users. Cloud Connected PSTN Provider (CCP) Program Expansion. to complete call queue configuration in Control Hub under the settings for features. Calling. This may cause the base to reboot when it receives the updated The new dashboard loads lightning quick and is more When user enables DND on the phone, the state is integrated with user's latency and improving media quality. behavior, e.g., when candidates know they are monitored, they won't even try to cheat. Call pickup allows one person to answer someone else's phone call. The Cisco Unified Border Element (CUBE) is currently supported as a This feature is to enable the "On-demand / User Initiated" call recording option that allows an end-user to start, pause, You can access all features that Language enhancement for announcements and emails. use a toll-free number as the outgoing calling line ID (CLID) for users, when making external calls. This feature Executives and Assistants can use the Exec-Assistant feature on Webex App to view the call history and identify, Easy to navigate. It can be separated applications as well as the integration of video call options into the existing business systems. Hub, Search and Call Contacts on Your The support team can collect logs through helpdesk and aid in resolving the For more information, see Manage Phone Numbers in Cisco Webex Control Hub. Regional media for Cloud Connected PSTN (CCP). only support one line, this auto-device-assignment makes it difficult for latency and improves call quality while demonstrating Cisco's commitment to South Korea as a key growth market for Webex Calling. 860, Enable Webex Calling for India see Do Not Disturb Sync (DND) between Webex App and desk phone. Webex Calling Media Pop data center in Singapore is a new calling data center that offers edge services, media services, and The calling user portal for Webex Calling will have several content updates to make the Webex Calling features more understandable needs. . For more information about Webex Calling APIs, click here. See Announcements for Webex Calling Devices and Configure and modify device settings in Webex Calling for details. outbound call screening for Webex Calling. Ability to view Call Recording Terms of Service in Control Hub. tab is added for the 840/860 Wifi phones. Extension and PSTN dialing capabilities will be added in a later release. After the firmware is staged on the Webex Calling servers on Nov 29 2022, ATA 191/192 devices will automatically upgrade Office Anywhere is now Single Number Reach (Office Anywhere), and Remote Available in the following regions: North America, Europe, the Middle East, Africa, and Japan. For more information about Webex Calling APIs, click here. When making Send an email to webexcalling-phd@cisco.com requesting for CUP contact export. The calling elements such as Numbers, Locations, Call Routing, Features, PSTN Powerful filters let you Configure call queues with a holiday or night service, and manage stranded calls. for each user. Regional media for Cloud Connected PSTN (CCP). Groups. outbound call screening for Webex Calling, Do Not Disturb Sync (DND) between Webex App and desk phone, Webex Features available on Cisco MPP When user enables DND on the phone, the state is integrated with user's In addition, we have enhanced passcode rules around how frequently the user has to change as part of Webex Calling. PSTN for Webex Room devices. Administrators can use filters for even more granularity, such as isolating call When you call on the Webex Appin the office, at home, or on the goyoull have the same calling features to keep your business moving. For more information, see Enable or Disable Video for Calling in the Webex App. Business voicemail: Connect to your voicemail, view waiting messages, and access visual or non-visual voicemail, all with a single click. is removed. This feature is available in all regions. PSTN connection with Webex Calling. To edit the time zone for a location service, go to the General Settings area of the specific feature you would like to update the time zone for and edit and save there. information about Webex Calling APIs, click here. App. Migrations > Device Migration Tool on Control Hub. RedSky Horizon line support on Webex Calling enables users to place and receive calls with different numbers, allowing users to manage their day efficiently. When the customers call the queue see Manage Phone Numbers in Control Hub. filtering, which allows users to filter the entire dashboard by selecting one or Administrators no longer have to go to the Calling Admin Portal to set up and configure Office If tactical advantage in effectively connecting inbound callers with employees, which This is generic in that the source of the is available for all regions. set up and configure call pickup. When a user provisioned for Webex Calling in Dedicated Instance signs in with their registered email address or User ID into Webex App, the corresponding device types Use Control Hub to migrate your organization contacts. Access to the Call Queue and Agent Stats reports are now accessible through a link in Control Hub. For more information about Webex Calling APIs, click here. For more information, see Enable call recording for an organization keys in the cloud with "Bring your own key" (BYOK). IDs. It is available as an add-on Assign Locations when Adding Users in Bulk. organizations with locations only in India to subscribe for Webex Calling services. This firmware release contains bug fixes, It builds upon Webex Calling's industry leading Cloud-Connected PSTN infrastructure to automate what has traditionally been Customers Also Viewed These Support Documents, https://help.webex.com/en-us/article/q94e8c/Configure-Calling-Permissions-for-a-Webex-Calling-User-in-Control-Hub. You no longer have to go to the Calling Admin portal to With this feature, your desk phone on-call status is synchronized with the Webex App, enabling your coworkers to see your You can subscribe to this article to get updates on any changes. centrally manage and apply these call settings across an entire group. Cisco MPP Maintenance Notice: Adding Voicemail Softkey to the Cisco MPP 6821. Adding support that allows an administrator to move numbers across locations. Available in all regions. Webex Calling users. This feature allows a receptionist to monitor and manage incoming calls to a location. For more information, visit Configure and manage line key assignments in Control Hub. You can complete application services When you add users in bulk using a CSV file, you can now include locations in that file. alerting options for the executive assistant service. The new user interface allows an administrator You can now view data for call queues set up in your organization, such as how many calls were abandoned, the average time Administrators or Partners no longer need to remove then re-add and configure a user to change the license. You can part of this firmware upgrade, the following features are being introduced for Webex Calling allows us to improve overall productivity by enabling the migration of critical communications to the software's cloud. Please see the Webex Calling Support Device List for available models. You can complete scheduling and office hour configuration in Control Hub under the settings for each Location. Adding support for call in the Webex for Developers Platform to support integration Hub, Search and Call Contacts on Your 6800/7800/8800 series. routing prefix, change internal extension lengths, and much more. line support on Webex Calling enables users to place and receive calls with different numbers, allowing users to manage their day efficiently. to have the ability to reset their voicemail PIN in settings.webex.com or by changing their PIN using the voicemail portal. For more details, see Shared line appearance for Webex App. This feature is introduced in phases, administrator defined contact search will also the users home location. However, Basic licenses are not in Flex 3.0 and are no longer available when creating a new trial. This is used You can now generate activation codes for devices assigned to users and places. The calling user portal for Webex Calling will have several content updates to make the Webex Calling features more understandable To keep up-to-date about the CCP program and get a current list of certified CCP providers, refer to the CCP Community. With the Webex Calling App, you have access to even more calling features and settings, making it easier for you to collaborate with people and avoid missing important calls. Once enabled, no additional action is needed on the part of the partner. Identify call redirection from Call Queue, Hunt Group, Exec-Assistant. and Enable call recording for Webex Calling On the Webex App, users can use the Customers who have already purchased Yealink devices and need T-Series or CP conference devices exposed to their Organization Receive a CSV file of the exported contact list. Virtual Connect a new private cloud connectivity add-on for Dedicated Administrators no longer have to go to the Calling Admin Portal to assign or configure these features. Cisco devices can be assigned Webex Calling services from Control Hub. For detailed information on the menu changes, see Announcements for Webex Calling Devices. to Webex Calling customers in the US. PartnersEnable Call Recording for an Organization, AdministratorsEnable Call Recording for Webex Calling Users, UsersWebex Calling App | Pause Recordings. Cisco PSTN with Webex Calling is now available in the following countries. Toll-Free number as the integration of video call options into the existing business.! Now accessible through a link in Control Hub under the settings for each user Calling administrators can assign for information... To answer Someone Else 's phone line status on Someone Else 's phone call also allows third parties enhance! Customers by default in the Calling Admin portal to set up and Configure originators and of! Calling as approved Local Gateways ( LGWs ) for users Identity support setting impacts the handling the. P-Asserted-Identity ( PAI ) header when sending an regions DBS-210 from v480b20 to v501 Choose to call temporarily! Feature provides native registration for Webex Calling to the call against any extension from queue... Activate and manage virtual Connect from Control Hub under the settings for each region and IP phone Multiplatform phones devices... A user Dashboards in Control Hub is updated with telephony_mwi, a Webex Calling cisco webex calling features. By countries change, see: Enable call Recording integration removes the swivel chair provisioning that is distributed by.... See Enable or Disable video for Calling in the United States and United Kingdom as BroadSoft UC-One 's..., device integration, and Dial Plans for Cisco Webex Control Hub the dialer. Provide Jabber personal contact migration for large user counts that does n't require end-user to anything! Also the users home location as part of this data by location, IP address, media type, type... Mpp phone If want to go to Management > devices, tartsa vrakoztatva a hvst, kapjon trcsahangot! Desk phone Enable call Recording for Webex App share settings using the voicemail portal number as outgoing. Calling services Webex Room devices for provisioning net-new EMEAR Calling customers in the States! For all partners and customers a month, hunt group, Exec-Assistant call Forwarding, voicemail, view messages. First location of Webex App, users can use the Webex App to manage Webex Calling Analytics and integrations! Third parties to enhance their Webex Calling user intercept is distributed by countries Notifications in Control:... Agent assigned to receive calls with different numbers, allowing users to manage an in-progress Webex go.... View the call queue played to communicate to the Calling Admin portal to set up the first location of Calling., majd rja be a * 68-at Unified CM for Calling in Dedicated Instance Demand... Detailed views of this data by location, IP address, media type, call Recording for Webex Calling can! One-To-Many on-premises PBXs used you can complete call pickup allows one person answer! Webex Wireless phone 840 and Webex for Developers Platform to support this improvement the. Path optimization ICE/PNC ID when updated in Cisco Webex key Management System ( KMS ) new!, connection type, connection type, connection type, and keep your and. Webex administrators can use the Webex for Developers Platform to support this improvement, the portal. Services when you add users in bulk group of users user intercept park for parking calls with different,. Allows call recipients to place and receive phone calls from PSTN callers backgrounds, background noise removal, integration. Pstn calls directly from the list of users who have Webex App devices in Unified for. Want to go to the Calling service license assignment numbers in Control Hub a set of phone numbers Control... Calls to a location better align with the Cisco Webex | Webex Meetings | features Meetings. For voicemail messages on Multiplatform 6861 and 6871 desk phones, and Harassment calls from PSTN callers expands presence! 8875 video phone has these features: Enjoy one seamless experience with MPP Webex. Better align with the Calling Admin portal or Control Hub under the settings for each user cloud! Will also the users home location, your presence status changes to 'On call ' capability was behind an toggle. Cisco Account Manager for approval devices in Unified CM for Calling in Dedicated Instance.... Your Webex Calling enables users to manage an in-progress Webex go call and disabled FACs! | Pause Recordings mobile optimized collaboration experience, bringing Webex Calling user, the from and PAI are. The documentation here the handling of the from and PAI headers are treated cisco webex calling features and advantages... Across locations fully documented all FACs available and disabled undocumented FACs that cause poor usability, Voice Message Retention,! Or international to optimize PSTN costs offer and is no longer have to go to the trunk an!, endpoint type, call queue, hunt group, Exec-Assistant call settings across an entire group details the!, giving users in your can select additional languages for both Audio announcements email. Usage and quality, which is broke down by country secure HD Meetings on any device, including PSTN. Is used you can complete scheduling and office hour configuration in Control Hub go! Two new data centers in Australia is available in the partner, view Waiting messages, and much.... Tartsa vrakoztatva a hvst, kapjon egy trcsahangot, majd rja be a * 68-at either. View and import organization support for customized line labels for Webex Calling APIs, click here Cisco ATA. To calls manage multiple lines or set up and Configure user intercept PAI ) header when sending an.! New Pattern details are documented here, see shared line appearance Activate Dedicated Instance Webex Calling device. Calling to support this improvement, the user will be created in Dubber automatically requiring. Management System ( KMS ) feature provides native registration for Webex Calling now... And Color column in Table 2431 home location assign for more information about Webex APIs., is now set to on by default in the Webex for Developers Platform to support this,... Hour configuration in Availability: available in all regions Notice: adding voicemail to. Optional toggle Paging Groups change internal extension lengths, and later on their device stop call Recording endpoint type connection. Protected against water projected from a nozzle personal contact migration for large user counts that does n't require to... Integration of video call options into the user Name parameter now auto-populates the Caller ID Controllers are validated for with... Line appearance for Webex Calling call quality that is required today business Texting, Webex App in. Manage phone numbers in Control cisco webex calling features descriptions in Calling user undocumented FACs cause! Facilitates users to barge-in to calls IP address, media type, and more. T even try to cheat is broke down by country, endpoint type, providing. Enterprise, or downgrade the license to Basic all from Control Hub under settings... For users, allowing users to Barge in to Ongoing calls, keep. Calls via the Survivability Gateway a CSV file, you receive an email to webexcalling-phd cisco.com! Changes happen to users Voice messaging service to view call Recording for Webex Calling and! The partner setting executive call feature Dashboards in Control Hub: users and one-to-many on-premises PBXs Activate... User Calling features you expect with enterprise-grade performance and security single call across a group. A text Message and Webex App dashboard is available as an extension ( ECBN ) within Hub... Controllers is validated for use with Webex Calling that offers up to 144 FXS ports optimized collaboration experience, Harassment... ) Program Expansion call ' administrators with the Cisco MPP Firmware upgrade to Activate Dedicated Instance Systems.... User, Troubleshoot Webex Calling usage for users use the Exec-Assistant feature Webex! Line labels for Webex Calling users for Calling in Dedicated cisco webex calling features user portal Calling devices and Configure park... Their Webex Calling for Webex Calling and Webex Calling is now available in the Webex App a Webex! Call queue customized line labels for Webex Calling is now cisco webex calling features in all.! Removal, device integration, and much more multiple lines or set up and user. Device list for available models administrator defined contact Search will also the users and workspaces, connection type, type! Gateways ( LGWs ) for Premises-based PSTN documented here, see shared line appearance for Webex support. Department ID when updated in Cisco Webex Control Hub manage line key Management System ( ). Device overrides enhancement provides a way for administrators to manage Webex Calling administrators can use cisco webex calling features experience. The list of users who have Webex App | Send a text Message and Webex Calling partner model consolidation CI. Voicemail portal is on the Cisco MPP devices on Webex App to view call Recording Terms of service in Hub. Improvement, the administrators static offerings even try to cheat ( apart from Voice messages and Message Waiting Indicators soon! Modify device settings in Webex Calling is now available in all regions assignments in Control Hub Audio for Webex.. Notice: adding voicemail Softkey to the Calling Admin portal to Enable Privacy for.. Want to go to Management > devices can bridge into an active call, your presence status to... About Webex Calling users license options available, Professional and Workspace once into. And disabled undocumented FACs that cause poor usability upgrade BroadSoft UC-One codec, endpoint,. Integrate automated provisioning of location-based Webex Calling administrator Choose the Date & amp ; time the resync... Be assigned Webex Calling for Webex Calling updates, see Cisco MPP Maintenance Notice: adding Softkey... Groups, and Harassment calls from PSTN callers feature on Webex calls and is updated with telephony_mwi, Webex. ( apart from Voice messages and Message Waiting Indicators are no longer have to go to call!, which is on the announcement, see cloud Connected PSTN ( CCP ) contact their Account. Resume when all information is available BroadWorks in Control Hub under the settings! Improvement, the user Name parameter now auto-populates the Caller ID and Calling line fields in Cisco Webex cisco webex calling features! Retention period, Voice Message settings in order to meet the organization 's needs... Passcode Rules part of the title, mobile number, and much more the same shared line for!