Performance Reports. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Most of us are spending more time in meetings and Web and Video conferencing is intersecting. A FedRAMP-authorized collaboration solution, Voice, real-time video, and information sharing. The DX Series delivers quality collaboration with anyone, anywhere in the world. Outputs: Incident Ticket; Change request to resolve Incident; Recommendation to resolve Incident. Government-defined architecture and SLAs: The architecture based on FedRAMP security requirements. 3. The CMSP will be the system of record for the Services. Plus use Cisco Intelligent Proximity to integrate telephony features with personal mobile devices. We and our partners store and/or access information on a device, such as cookies and process personal data, such as unique identifiers and standard information sent by a device for personalised ads and content, ad and content measurement, and audience insights, as well as to develop and improve products. Cisco reserves the right to add, change, or remove reports in its reasonable discretion. a. 1.14 Exclusions. Customers need to first migrate their existing classic PAK or PLM to the Smart Account and Virtual Account. 12. Cloud and Systems Management > Below is a description of the standard services included as part of the Services, to the extent applicable based on the service components ordered. Cisco will remain responsible for its subcontractors compliance with the obligations under this Service Description and the Agreement as if performed by Cisco. A valid login account is required to access them. The Priority level is determined by applying the Impact and Urgency definitions to the chart below. Global availability and Cloud Connected. Cisco is the . This article will hopefully help give you a better understanding of the ordering process and the included components for each service for Webex. (For eg: analog phone, ATA 186, ATA 187, Cisco 3905, Cisco 6901) . Summary: To support high quality service and confirm that service delivery processes are in place, Cisco will provide an assigned Service Manager as a part of the Services. Summary: Cisco will manage customer-premise Managed Elements (e.g., Gateways) identified in the Ordering Document as described in this Service Description. Unless otherwise agreed in writing, Smart Bonding is limited to a single integration from Ciscos CMSP and Customers ITSM. If Customer fails to notify Cisco of a dispute in that time, the Performance Report will be considered final. Requests submitted by Customers requestors are deemed to be authorized by Customer. Cisco will operate on Customers behalf to obtain support for UCM Cloud and request replacement hardware or software, including coordinate the delivery of the replacement Managed Elements. Entitlement and Application of Service Credits. Customer changes to the configuration after delivery will not be supported by Cisco unless separately agreed in writing, which may incur additional charges. We offer: Industry-leading collaboration: Built to meet stringent federal security requirements. Service Request types not in the service catalog will be separately scoped and quoted before proceeding. Cisco will determine the average number of Knowledge Workers for the relevant Measurement Period based on the information included in the Management Information (MI) report provided to Customer. Download the guide Get a deeper insight. Policies follow users as they roam networks. MACD services on a custom configuration created by Customer may be subject to additional terms and charges. The following documents and resources provide system-level design models, guidelines, and recommendations for deploying Cisco Collaboration and Unified Communications solutions. Cisco Unified Communications Manager is the heart of Cisco collaboration services, enabling session and call control for video, voice, messaging, mobility, instant messaging, and presence. It also provides links to a number of ordering and quoting tools. For further details, refer to Cisco UCM Cloud Partner Onboarding Guide. Summary: If applicable, with Customers/Customers assistance, Cisco will connect the Managed Elements to Cisco NOCs, perform tests to confirm that the Managed Elements are ready for remote monitoring, management, and troubleshooting and Activate the Managed Elements onto the Cisco Managed Services Platform (CMSP). Term and Termination. The case may be left open for a prescribed period while operational stability is being assessed. 7.1. Cisco will delay invoicing on a day-for-day basis if Cisco is the primary cause of the delay in Activation. Any Service Credits paid by Cisco under this SLA will count toward the limitation of Ciscos liability under the Agreement. You will receive one single e-mail including the order details to access, unlock, and activate licenses online via the Imagicle License portal. For example, certain Third-Party Managed Elements may only be monitored for availability (sometimes called up/down) with limited additional Services provided. With Cisco collaboration infrastructure every body gets the same high-quality experience on any device. The term of the Services will be provided in the Ordering Documents. Customer will provide and maintain sufficient connectivity (including, without limitation, any required local circuits, cross connects, and hardware) to Ciscos NOC. Summary: Cisco will support the standard default configuration as part of UCM Cloud as provided in this Service Description. Urgency: The Urgency of an Incident is classified according to its impact on the Services or ability for end ccustomer to receive the Services and the financial impact to end ccustomers business. Separate deployments for each customer for added separation of agency data. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. You must be a registered Cisco partner to access the documents on this page. With Cisco UCM Cloud for Government, you shift from a Capital Expenditures (CapEx) model to an Operating Expenses (OpEx) financial model by paying for what you need. Table 2 shows a list of top level ordering SKUs. Turn any conference room into a video collaboration hub by connecting teams, customers, and partners face to face at a moments notice. Summary: Cisco will monitor network connectivity, which covers Internet Control Message Protocol (ICMP) connectivity monitoring and notification of failed reachability to a single designated customer IP address. c) Any incidental management of Devices (i.e. As the global leader in IT, Cisco is uniquely positioned to lead the digital transformation of government agencies like yours. Outputs: Service Request reporting, Service Request catalog, Management of customer-premise managed elements. UCM has a rich feature set that supports calling, mobility, conferencing, and messaging features. 03-16-2019 Learn more about choosing the right tools for your agency. For the avoidance of doubt, Service Request Units may not be used to offset the additional monthly Charges associated with such an increase in the total number of Managed Elements. If Customer wishes to add new Devices as Managed Elements and there is no true-up, audit, rate card, or similar provision in the Ordering Document, the parties will follow Ciscos standard change request process. Basic license: supports one device, including all Essential devices, plus basic (voice and video) call control features. From anywhere? It is available through a Cisco Collaboration Flex Plan subscription. 5.3. How to upgrade to a Smart-License-enabled version without a SWSS contract. This Service Level Agreement (SLA) describes Ciscos performance targets for the Technology Services, as described on Attachment A (Service Levels) and the Service Credits Cisco will provide Customer if Cisco fails to meet the Service Levels (Service Credit). Cisco will provide a web-based Portal that provides Customer at least the following core functionality: a) Review of Reports and information related to the Services. All rights reserved. Cisco UCM Cloud for Government is FedRAMP-authorized. The Cisco Unified Communications Manager platform would be most suited for the below scenarios. Monthly reviews of security stature with sponsoring agency. For more details, refer to https://www.cisco.com/c/dam/en/us/products/collateral/unifiedcommunications/unified-communications-licensing/presentation-c97-739389.pptx. You must be a registered Cisco partner to access the. For Cisco Unified Communications Manager (UCM) 9.0 and later, licensing is based on Cisco UWL and Cisco UCL user licensing, and phone unit or device license units (DLUs) and node licenses are no longer applicable. Customer will review the Performance Reports and promptly (within 30 days) notify Cisco in writing of any errors or if it disputes the Performance Report. An even easier purchase for customers. Customer will be entitled to claim Service Credits for Ciscos failure to achieve the Service Levels (subject to this SLA). Capitalized terms not defined in this Service Description will have the meanings given in the Glossary of Terms for the Service Description for Cisco Managed Services (available at www.cisco.com/go/servicedescriptions) (Glossary of Terms). The downtime for each Qualifying Outage will be calculated by multiplying (a) the total number of Knowledge Workers directly impacted by the Qualifying Outage by (b) the number of minutes of the Qualifying Outage. Availability: The IaaS is available from the Geographies and Locations listed in the table below. those Devices not considered Managed Elements) by Cisco will be without any warranties or continuing obligations of any kind. 10. UCM and IMP 12.5 will allow "VMware Cloud on AWS" (VMC-AWS) as extension of caveated support for specs-based-3rd-party infrastructure. ; c) Any mutually agreed schedule of activities that causes service levels to fall outside of measured and defined Service Level obligations set forth in this SLA (e.g., maintenance windows); d) Any delays or faults caused by Customer, third party equipment, software, services, support, or vendors not under the control of Cisco (e.g., Carrier cycle time); e) Any events outside of Ciscos reasonable control; f) Any Cisco or third-party hardware dispatch and replacement, which may be covered under a separate agreement; g) Failure by Customer to provide a required response necessary for Cisco to meet the Service Levels; h) Any conditions existing prior to Cisco management of the Managed Elements, including any incident, problem, error or other event subject to an open support ticket from a legacy or other third-party service provider; and/or. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. This includes partner connectivity to Cisco UCM Cloud, plus integration with OSS/BSS systems and with the customer support process. Summary: Cisco will implement Service Requests as described in the Service Catalog, consuming Customers Service Request Units (SRUs) according to the cost in SRUs as provided in the Service Catalog. Cisco Capitalmakes it easier to get the right technology to achieve your objectives, enable business transformation andhelp you stay competitive. Note, the minimum expiry for certificates is 365 days. If no date is provided in the Transition Plan, the Managed Elements will be deemed Activated when the core applications are operating and handed over to the customer along with a written go-live notice. If Customer fails to perform its responsibilities or if an exclusion (listed in Section 1.9 below) applies, Cisco will be excused from performing the Services (including achieving any Service Levels) to the extent, and for the duration that Customers failure to meet its responsibilities reasonably prevents Cisco from performing its responsibilities. Any increases in capacity following an initial order will be subject to additional charges to be reflected in a subsequent Ordering Document, in the Service Catalog, or agreed in writing via the change control procedure. Partner with Router-switch.com The following resources help simplify and automate the solution design and deployment process. unhappy marriage signs Service Level Calculation and Related Definitions. b) Ability to submit and monitor Incident Tickets; and. Additionally, you'll have the benefit of a natural path to cloud migration available too. Don't worry, we are here to help. This Service Description is meant to be read in conjunction with the Cisco UCM Cloud Service Description. Summary: Cisco will make available a support desk to Customers IT staff to troubleshoot Managed Elements the UCM Cloud Service and Managed Elements (if in scope). Thanks to the widespread adoption of mobile devices, government agencies can now empower their teams with the latest in voice and real-time video and information sharing technologies. Outputs: Change Request; Change Record; Problem Record; Recommendations to resolve Incident or Problem, Simple move, add change, delete (MACDs) (Up to 5% of contracted KW per month). Use this guide as a starting point and build the SBC configurations in consultation with network design and deployment engineers. FedRAMP processes are designed to assist federal government agencies in meeting Federal Information Security Management Act (FISMA) requirements for cloud systems. Individualized: A single or few users (e.g. Customer must maintain a valid support and maintenance agreement for all Managed Elements. References to Cisco in this Service Description shall include its subcontractors, as applicable. What are Cisco's Hot Products? Webex Meetings, a FedRAMP-authorized Service, lets your team talk face-to-face across different geographies, reducing travel needs and empowering everyone with the same information, at the same time, for better decision making and outcomes. 1.3 Connectivity. 8.3. Cisco Business Edition 6000 (BE 6000) is a packaged solution optimized for medium-sized business requirements. Customers must create a Smart Account. Cisco Smart Software Manager satellite https://www.cisco.com/go/smartsatellite. Delivers advanced IP telephony features and crystal-clear, wideband audio performance to deliver easy-to-use, full-featured voice communications. The documentation set for this product strives to use bias-free language. If Customer has purchased Services for Managed Elements, the following will apply: a) As part of Service Transition, Cisco will describe any limitations of the Services with respect to the Managed Elements, if applicable. Unless otherwise expressly provided, all Services will be delivered remotely from Ciscos global Network Operations Centers (NOCs) global delivery model, and all Services will be monitored 24x7x365, except where noted. Unless provided in the Ordering Documents, the Term will begin upon the Effective Date of the Ordering Document and will be co-terminous with the end customers term for UCM Cloud. Unless the Services are expressly provided for above, or described in the Ordering Document or service catalog, all other Cisco services are out of scope for this Service Description. Click the "Edit" button. From anywhere? MACD services are outlined in the UCM Cloud Enterprise Cloud Service MACD Service Catalog. To add a third-party SIP phone in CUCM, follow these steps: Step 1 Configure an end user in CUCM and specify the digest credentials. 2022 Cisco and/or its affiliates. Check CUCM price from the latest Cisco price list 2022. menu. The specific quantity and type of the Services purchased by the Customer will be documented in a written Ordering Document between the parties. Cisco UCM Cloud is part of Cisco's cloud calling portfolio powered by Cisco's call control engineCisco Unified CM. UCM Cloud Unified CM Cloud is a Cloud Calling solution that is hosted and operated by Cisco, and delivered and managed by the partner. The duration of a Qualifying Outage will be rounded upward or downward to the nearest minute. If Customer does dispute the Performance Report, the parties will discuss the matter in good faith. Cisco UCM Cloud for Government is delivered by proven partners certified to offer Cisco Powered cloud services. Any bulk MACD requests (10 or more of the same action) should be submitted as a single bulk request and will be separately priced. Dubber integrates with CUCM whether it's cloud, hybrid or hosted. 2. A proven and trusted partner: With over 20 years of cloud services experience. With Cisco UCM Cloud for Government, agencies like yours can empower personnel to share more ideas; make smarter, more informed decisions; and provide better outcomes to citizens. Customer may not transfer, sell, or assign any Service Credits. These components are hosted in a secure data center with at least one redundant system. significantly increased number of Incidents), Cisco may charge additional charges to address such items until the recommendations are implemented. As noted below, some Services components may have additional requirements. (c) If the Ordering Documents provide for invoicing upon Activation, Cisco will begin invoicing on the deemed Activation date or the original Activation date provided in the Transition Plan, whichever occurs first. Jabber is an application that provides presence, instant messaging, voice, HD video, voice messaging, desktop sharing, and conferencing from your Windows PC, Mac OS, iPhone, iPad, and Android devices. Whats new with Cisco Unified Communications Manager Version 12.5. Implementation of UCM Cloud is not included with the Services. In addition, if Customers failure to implement Ciscos reasonable recommendations or its unreasonable refusal to allow Cisco to make Changes causes Cisco to incur more costs or effort to provide the Services (e.g. The Runbook, Charges, Portal, CMSP Tools, and Service Level performance information are Confidential Information (as defined in the Agreement). In the "Destination" column, add the routes available via Auto VPN. In addition to Service Delivery Management, Cisco and Customer will implement a governance function with the following goals: discuss alignment of the services to Customers business needs and this Service Description, identify opportunities to improve the Services (e.g., increase quality or reliability), resolve disputes, highlight new Cisco technologies, any Services renewals or extensions, identify market and technology trends related to the Services and similar matters. Also, inclusion in the Catalog does not imply any certification or compatibility of any Application for use with UCM Cloud. This SLA will start on the on its effective date and will automatically terminate with the termination or expiration of the Service Term. The documentation set for this product strives to use bias-free language. Should the number of MACDs being requested and performed exceed the monthly entitlement, Customer agrees to pay for the overage at the current published Simple Service Request rates. For the purposes of calculating Total Qualifying Outage Time, each Qualifying Outage will (i) commence upon the earlier of (a) Ciscos detecting the outage or (b) Ciscos logging an Incident ticket upon Customers notice to Cisco of the outage with sufficient information for Cisco to confirm the outage; and (ii) end when the Core Services are fully restored. (Unified CM), Cisco Unified Communications Manager Session Management Edition (Unified CM SME), and Cisco Unified Communications . What if you could collaborate more effectively with customers and partners on any network? Customer is solely responsible for determining the capacity necessary to support an Application. Go to Solution. The documents and other resources listed here provide design guidance, recommendations, and assistance for deploying Cisco Collaboration solutions. It delivers people-centric user and administrative experiences while supporting the full range of collaboration services including, video, voice, instant messaging and presence, messaging, and mobility on Cisco as well as third-party devices. There are four urgency levels. For more information on installation or upgrading from older versions of Unified Communications Manager, visit: https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-installation-guides-list.html. During the ordering process, Cisco will make available an Application Service Catalog (Catalog) that will list the capacity requirements for each supported Application. System means the collective Cisco-provided components located in the Ciscos data centers and used by Cisco to provide the Services to Customer. Cisco Unified Communications Manager (UCM) Cloud for Government unites Cisco's industry leading collaboration services (voice, video, instant messaging, presence, mobility, and conferencing) from the Cisco cloud, with built-in U.S. government-level security to give agencies the power to collaborate securely with anyone, anywhere. Total Qualifying Outage Time equals the aggregate sum of the downtime attributable to all Qualifying Outages during the Measurement Period. Minor: Non-critical function is stopped or severely degraded. 10:57 PM tunnelblick for windows. 1.12.1 Cisco personnel requiring to access any Customer site(s), Managed Elements, or other Customer systems will remotely participate in any reasonable Customer-requested training (up to a maximum of 6 hours per year) without additional Charges. The following resources are available to Cisco employees and partners only. 3.1 Definitions. Once the request is validated and Service Credit is issued, Customer may use that Service Request be applied to a particular Cisco Managed Services invoice. 1.6 Resale. 1. Critical: Primary function is stopped with no redundancy or backup. More information on Ciscos security and privacy policy can be found here: https://www.cisco.com/c/en/us/about/trust-transparency-center/data-protection.html . Cisco will implement the standard configuration including a PSTN dial plan. Is the ability to connect in a secure way your onpremises UC components (CUCM, CUCM IM&Presence, Unityconnection) to Webex Control hub. We and our partners store and/or access information on a device, such as cookies and process personal data, such as unique identifiers and standard information sent by a device for personalised ads and content, ad and content measurement, and audience insights, as well as to develop and improve products. From collaboration and cloud, to network and cybersecurity, we are uniting the most innovative technologies for the benefit of governments and their citizens. Audience This is a technical document intended for telecommunications engineers with the purpose of configuring both the Ribbon SBC and the third-party product. It includes Webex Room 55 and Webex Room 70 Kits and Webex Boards that are fully integrated systems you can deploy with on-premises or cloud solutions. If a single Incident results in Cisco missing more than one Service Level, Customer may claim one Service Level miss and Service Credit of its choosing. Cisco Smart Licensing data sheet: https://www.cisco.com/c/en/us/products/collateral/software/smart-accounts/datasheet-c78-743940.html. Webex Cloud-Connected UC is a suite of cloud services that help optimize Cisco Unified Communications Manager (UCM) service performance by providing business metrics and operational workflows through the Webex cloud, such as certificate management and troubleshooting for all clusters, for both UCM and UCM Cloud. 3.8 Confidential Information. The Cisco CUCM (Cisco Call Manager) is the core of Cisco's cloud collaboration infrastructure and it brings people together in anytime and anywhere on any device with single architecture for voice, video and data. 1.11 Cisco Recommendations and Changes. 2. I would like to run CUCM in my homelab and not have to rebuild it every 90 days. Software Options (New Expansion or Upgrade), New and expansion UCM Version 12.5 orders, UC Manager-12.x Essential User License User, TelePresence Room Based Endpoint, Single or Multi-Screen, Upgrade order (for customers without SWSS), Migration to UC Manager Plus (Smart Entitlements), Migration to UC Manager Enhanced (Smart Entitlements), Migration to UC Manager Basic (Smart Entitlements), Migration to UC Manager Essential (Smart Entitlements), Migration to UC Manager TelePresence Room based endpoint (Smart Entitlements), Migrating Cisco Unified Communication Manager 10.x and newer versions (PLM-based licenses) to UCM 12.5. Cisco Unified Communications Manager is the heart of Cisco collaboration services, enabling session and call control for video, voice, messaging, mobility, instant messaging, and presence. The Services are provided based upon practices recommended by the Information Technology Infrastructure Library (ITIL). As a part of the standard default configuration, Cisco will help enable the use of the Self-Service Onboarding capabilities within UCM Cloud. And they can do so through the power of an efficient and secure mobile cloud-based service that adds value by: Enhancing the user experience: Deploy a complete suite of enterprise telephony solutions with advanced features and proven reliability that lets your team collaborate in the way that works best for them and from the device of their choice. Rate all helpful post by clicking stars below the answer. Customers Also Viewed These Support Documents. Cisco reserves the right to charge Customer the equivalent support and maintenance fee for those Cisco Managed Elements that are not covered, or may reduce the Services (e.g., Cisco will not install updates, submit requests for hardware replacement, etc.) Termination. If you're a partner see recent VoE/PIW webinars. Summary: Cisco will support the integration of a compatible a third-party PSTN cloud provider, other than the options offered by the UCM Cloud cloud-connected PSTN providers. Third-party reviews and audits upon FedRAMP authorization: Regularly audited by an independent FedRAMP third-party assessment organization. 7. Low/Notice: Non-critical business function is degraded. 8. If the Customer is an Authorized Reseller (Integrator) who is authorized to resell the Services, then references to Customer above shall mean Integrator and Cisco will deliver the Services to Integrators designated end customer. The documentation set for this product strives to use bias-free language. Summary: Customer may order infrastructure capacity that is hosted and managed by Cisco on which Customer may deploy Cisco applications or Cisco-approved third-party applications (Applications) for use in conjunction with the provisioning of Ciscos UCM Cloud. Proactive 3rd party SIP Integration Monitoring, Management of On-Premise and Third-Party Components, Proactive Network Connectivity Monitoring, Service Transition managing activation of components, planning and support*, Simple moves, adds, changes or deletes (MACDs), Self-Service Onboarding for UCM Cloud - (excludes 3rd-party PBXs and 3rd-party integrations). The first Measurement Period starts 90 days after the Service Activation date. They can install the CUCM on-premises. Todays workplace challenges the collaboration environment in unprecedented ways. b. or LDOS, unless expressly provided in the Quote(s). the services for cisco ucm cloud consist of the monitoring, management, and troubleshooting of the core ucm cloud applications specific to the customer configuration, and if applicable, certain in-scope third party integrations and/or applications used in connection with the ucm cloud and identified in the ordering document for the relevant end Unless otherwise agreed in writing by the Parties, Cisco will use its standard processes and tools for measuring its performance and determining whether the Service Levels were achieved. Rights to terminate for material breach are provided in the Agreement. Major: Primary function is severely degraded. The Service will automatically renew for additional one-year terms at the same price to the extent that Customers order for UCM Cloud also renews, unless Cisco notifies Customer in writing at least ninety (90) days in advance of, or Customer notifies Cisco in writing at least forty-five (45) days in advance of, the expiration of the then-current term that it does not want to renew the Services. Cisco will be responsible for maintenance of CMSP and CMSP Tools with reasonable access and on-site assistance provided by Customer. Term. For further details, refer to Cisco UCM Cloud Partner Onboarding Guide. End-to-end encryption: FIPS 140-2 validated cryptography for secure communications. If the parties do not have a mutual data protection agreement in place (or equivalent privacy and data protection terms), the following Mutual Data Protection Agreement is incorporated into this Service Description: https://trustportal.cisco.com/c/dam/r/ctp/docs/dataprotection/cisco-master-data-protection-agreement.pdf. This Appendix describes the methodology used in determining the priority level of an Incident. English; Espaol; Franais; Categories . d) Troubleshooting Incidents that predate Service Activation. For rating you can click stars below the correct answer. Except to the extent caused by Cisco, Customer will be responsible for any loss, theft or damage to the CMSP Tools until they are returned. Cisco UCM Cloud to Webex Calling: Head-to-Head . Directory synchronization and contact cards. The Cisco IP Phone Provisioning & Troubleshooting course (for various Cisco CallManager types including CUCM, CME or IOS command line) brings students up to speed quickly, looking at the capabilities of various Cisco phones, and how to add and remove service, plus make changes to existing phone users and features. Cisco Community Technology and Support Collaboration IP Telephony and Phones Ordering Guide for CUCM Options 2647 0 3 Ordering Guide for CUCM Go to solution johnson_cheng Beginner Options 01-29-2013 10:57 PM - edited 03-16-2019 03:25 PM Does anyone know where to download the ordering guide on Cisco.com? Consistent reliability and security: With operations and applications, regardless of where they reside. Ensure end-to-end visibility into your application portfolio, so you can spot and fix issues. UCM CLOUD Price - Cisco Global Price List CISCO GPL 2022 Check Cisco Price - Cisco Global Price List Tool Cisco Router, Switch, Firewall, Wireless AP, IP Phone Price List Bulk Search Cisco HP / HPE Huawei Dell Fortinet Juniper More Top Searched Parts By Brands Cisco Price Changed? By standardizing on security assessment, authorization, and continuous monitoring for cloud products and services, this program delivers costs savings, accelerated adoption, and increased confidence in security to U.S. government agencies that are adopting cloud technologies. Two types of migration are supported: PAK-based Migration can be done for already fulfilled, partially fulfilled, and unfulfilled PAKs. The buffering size varies 20-100 MB based on the product and the size of the server deployment.For more information, see Buffer Size Calculation. 5.4. Cisco Managed Services. Learn more about how Cisco is using Inclusive Language. U.S. government-defined Service-Level Agreements (SLAs) are used resolving security events. Service transition managed component activation (applicable only to the extent agreed and described in an ordering document). These are the latest version of the design guides: These documents are no longer being updated: The following documentation provides additional technical information about deploying Cisco Collaboration and Unified Communications solutions. On the UC Management card, click Agent Install Files . Customer requests to escalate Incidents to a higher priority than their classification may incur additional Charges. This series combines an attractive, ergonomic design with always-on reliability, secure encrypted voice communications, and eco-friendly low-power consumption. i) Changes to the Managed Elements that were not approved by Cisco. UC Manager is the industry leader in enterprise call and session management platforms, with more than 300,000 customers worldwide, and more than 120 million Cisco IP phones and soft clients deployed. Product overview. The Ordering Documents will contain any minimum term or minimum Charges commitment associated with the Services. If specified in the applicable Ordering Document, this Service Description will be deemed to incorporate by reference one or more of the Supplements for Cisco Managed Services (e.g., Voice Collaboration). (For example: Cisco 6911, Cisco 6921) the above link is for 10.X but license definition and usage will be same. This information may not be used for any purpose other than in connection with Customers and end customers use of the relevant Services provided by Cisco. Summary: If applicable, Cisco and Customer will work together to provide details on the scope of the Services for the Managed Elements, including identifying the Managed Elements as listed in the applicable Ordering Document, and to define the requirements and plan for establishing connectivity between Cisco and the Managed Elements. Solved: Unified Communication Ordering Guide for release 10.0 - Cisco Community Technology & Support For Partners Customer Connection Webex Events Members & Recognition Cisco Community Technology and Support Collaboration, Voice and Video IP Telephony and Phones Unified Communication Ordering Guide for release 10.0 3346 Views 0 Helpful 3 Replies Webex Cloud-Connected UC is a suite of cloud services that help optimize Cisco Unified Communications Manager (UCM) service performance by providing business metrics and operational workflows through the Webex cloud, such as certificate management and troubleshooting for all clusters, for both UCM and UCM Cloud. Exclusive Remedy. However, providing proven and reliable collaboration tools with advanced levels of security required by the U.S. government can be a challenge. As a part of this, Cisco will proactively perform activities aimed at identifying and resolving Problems before Incidents occur. Customer Responsibilities. If Customer is an Authorized Reseller, Customer will be responsible for passing any Service Credits to the End Customer. 9. Mobility: Use one number to dial, redirect and move calls between desktop and mobile phones. Cisco will perform the Services so that the Service Level Performance will, in each Measurement Period, meet or exceed the Service Levels. In addition, Cisco reserves the right to charge Customer for expenses, costs, or time incurred, caused by Customers failure to perform its responsibilities. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. Combined with Cisco Webex Calling and services from Cisco certified partners, the UCM cloud provides today's business leaders with a flexible and advanced solution to their. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. In order to purchase the Services, Customer must also purchase a UCM Cloud subscription, and the Services purchased by Customer for an end customer will be co-terminous with the term of the end customers UCM Cloud subscription. Use these resources to familiarize yourself with the community: Regards Not really sure if such a list exists for the newer versions of CUCM , apparently there used to be a program called (CTDP) to enable 3rd party vendors to test and verify the interoperability of their end points with CallManager and CallManager Express during the callmanager 5.0 days, looks like it was scrapped later on for phones. For Centralized IM&P deployment, please refer https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/configAdminGuide/12_5_1/cup0_b_config-and-admin-guide-1251/cup0_b_config-and-admin-guide-1251_chapter_01000.html. It helps determine application and hardware sizing as well as how to place the virtual machines together on the Cisco Unified Computing System (UCS) servers ultimately determining how many UCS servers are required for the solution. iso) and OVA cucm _9 VMware ESXi for Cisco . 2.6 Minimum Term and Minimum Charges Commitment. Plus, open an instant-messaging session, make a phone or video call, or start a Webex meeting from your mobile device with just one click. Customer will make available to Cisco a single point of contact to work with Cisco and respond to any Cisco requests to verify Service Level performance. Where Integrator is performing some or all of the Customer responsibilities on end Customers behalf, the parties will reasonably cooperate to provide the Services to end Customer. Blog Imagicle UCX Cloud Suite lands on Cisco GPL S+. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. High-level features in UCM Version 12.5, Quick device add and Unified Device Template Enhancement, Multi-device login consistence between EM and EMCC, Encrypted Message Archival for Chat Messages, CUCM Network Based Recording (NBR) to support Multi-forking, Smart Licensing Specific License Reservation, Cisco Unified Communications Manager Cloud (UCM Cloud), Ordering Cisco Unified Communications Manager Version 12.5. Build and scale differentiated video-conferencing rooms to meet the needs of your organization; from small huddle spaces to large, customized board rooms. Additional new licenses may be ordered. 2.1 Pricing Summary. The charges for the Services (Charges) and payment terms will be detailed in the applicable Ordering Document. Cisco will also monitor compatible third-party Session Initiation Protocol (SIP) integrations as part of the service. Additional MACDs can be purchased should larger default quantities be desired. Refer to the Cisco Unified Communications Solution Ordering Guide for a list of all orderable parts. Additionally, Cisco will review and provide a report on the number of MACDs performed. 1.7 Reporting. 12-06-2019 01:01 AM. In addition to any reports and dashboards available from the UCM Cloud Service, Cisco will provide, or make available via the Portal, the reports and dashboards listed in the Reporting Guide provided by Cisco. See and hear each other as if youre in the same room. Cisco Unified Communications Manager (UCM) Cloud for Government unites Ciscos industry leading collaboration services (voice, video, instant messaging, presence, mobility, and conferencing) from the Cisco cloud, with built-in U.S. government-level security to give agencies the power to collaborate securely with anyone, anywhere. Order a-la-carte upgrade SKUs along with SWSS. Workplace Enterprise Fintech China Policy Newsletters Braintrust alacrity antonyms Events Careers three pines news 1.4 Scope of Additional Services. (d) Ciscos rights to invoice for the charges for the Services and Customers obligation to pay will not be affected by (i) any delays caused by Customer or end customer (or anyone acting on behalf of Customer or end customer), (ii) Customers or end customers failure to perform or delay in performing its obligations under this Service Description or the UCM Cloud Service Description, or (iii) Customers failure to issue a purchase order. It is orderable now and is subscription-based. This series delivers easy-to-use, highly secure, encrypted, high-quality wideband audio communications, with select models also supporting affordable entry to 720p HD video. 82 9.1 Ordering Cisco Jabber for Mac with IM/Presence hosted in the Cisco Collaboration Cloud 83 9.2 Ordering Cisco Jabber for Mac with IM/Presence hosted On-Premise (CUP) 83 9.2.1 Ordering Using eDelivery 83 9.2.2 Ordering . Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. The documentation set for this product strives to use bias-free language. Licenses are Smart Entitlements. Widespread: Entire Service or multiple regions are affected. Cisco Unified Communications Manager (UCM) is the core of Cisco's collaboration portfolio. Cisco will provide to Customer a report on the Service Level Performance for the relevant Measurement Period within thirty days of the end of each Measurement Period (PerformanceReport). The maximum and aggregate Service Credit amount will be five percent (5%) of the Monthly Service Charges paid by Customer for the Services for the relevant Measurement Period. Cisco UCM Cloud for Government supports a broad portfolio of voice and video devices, from IP phones to mobile and desktop applications. Unified Communications Manager Enh Single User-1000 to 10K. With unlimited voice cloud storage, scale up as your business grows and save on hardware and maintenance costs. In addition, Cisco may use anonymized and aggregated data on Customers use of the Services, Managed Element performance (Cisco products only), or network performance (Systems Information) to create or improve its products and services. To help you choose the correct IMP VM configuration, see 'IM and Presence Service Deployment Sizing' in 'Configuration and Admin' at https://www.cisco.com/c/en/us/support/unified-communications/unified-presence/products-installation-and-configuration-guides-list.html. The following will not be included in the calculation of Total Qualifying Outage Time: (a) outages during scheduled maintenance windows and (b) emergency Operational Changes approved by Customer in advance. Release 12.5 is the latest feature release in market leading Cisco Unified Communication Manager. This table provides a high-level plan of required activities for successful onboarding and activation of a customer onto Cisco UCM Cloud. 8.2. Securing collaboration: Cisco UCM Cloud for Government gives you the security of a FedRAMP-authorized cloud data security service, backed by our industry-leading cybersecurity. Instant messaging and presence: With Cisco Jabber, you can get the information you need faster and more efficiently by making your availability known to other team members. Release 14 of UCM extends the product with new features for remote workers. Product overview Refer to this link in order to change IP address to the . This document should be read in conjunction with How Cisco Provides Services, which is incorporated by reference and currently located here: https://www.cisco.com/c/dam/en_us/about/doing_business/legal/service_descriptions/docs/how-cisco-provides-services.pdf. Cisco Smart Licensing: https://www.cisco.com/c/en/us/buy/smart-accounts/software-licensing.html. 03:25 PM. We can help you reduce the total cost of ownership, conserve capital, and accelerate growth. One or more of the following may be purchased via an Ordering Document as optional Service components in addition to the purchase of the Services: Infrastructure as a Service (IaaS) for Commercial. In the event of any conflict in definitions defined in the body of this Service Description and the corresponding definition in the Glossary of Terms, the definition in the body of this Service Description will prevail. Outputs: Draft Runbook, initial Managed Component inventory, Change Request, if needed. In the "Target" column, select the vMX instance or interface ID. Introducing Cisco UCM Cloud 3,073 views Dec 9, 2019 32 Dislike Share Save Cisco 302K subscribers Want to move your unified communications to the cloud? Voice and video for those Managed Elements that do not have a valid Cisco support and maintenance agreement. Basic : supports one device, including all Essential devices,plus basic (voice and video) call control features. Where additional Managed Elements are added after the Service Activation Date, the first Measurement Period for those new Managed Elements will be the next Measurement Period (e.g., if a Measurement period is June 1- June 30, and a Managed Element is added on June 14th, that new Managed Element will be a part of the July Measurement Period). Secure and reliable cloud service solutions and implementations (supported by certified channel partners) The flexibility to add a range of on-premise and cloud system . For more details, refer to https://www.cisco.com/c/en/us/buy/smart-accounts/software-licensing.html. Cisco Incident Management priorities are defined as follows: P1: Cisco and Customer will commit any necessary resources 24x7 to resolve the situation. The CMSP uses cloud-based components to process Managed Component data to provide the Services. From the customer view in Control Hub, go to Services > Connected UC. Cisco UCM Cloud is bundled as part of the Cisco Collaboration Flex Plan, which includes key Cisco commercial and administrative tools to facilitate the go-to-market and common subscription plans, including Webex . With any device? Click the "Add another route" button at the bottom of the route table. Cisco UCM Cloud for Government uses an as-a-service cloud approach that reduces complexity for your IT team and for users. Provide your team C-level collaboration at an affordable price. (b) If no invoicing terms are provided in the Ordering Documents, the Charges will be pro-rated for the number of years (and/or any portion of a year) of the term and paid annually in advance. Where an Ordering Document contains a minimum commitment or contract value, if Customer terminates the Services for convenience, Cisco will invoice the remainder of contract value or minimum commitment due under the Ordering Document. Exceptions. The following documentation provides additional technical information about deploying Cisco Unified Contact Center solutions. 3.11 Systems Information. This singular trend is helping governments improve response times, increase information sharing, and create better outcomes for employees and citizens alike. Version 3.6 Secure Endpoint Private Cloud Deployment Strategy 5 CHAPTER 1 User Guide PLANNING This document will guide you through best pr actices to deploy . Integrator will be responsible for obtaining appropriate agreements with end customers reflecting the terms of this Service Description, as well as the terms of UCM Cloud, including an obligation to perform responsibilities as required by this Service Description. Both Cisco UCM Cloud for Government and Webex Meetings are FedRAMP-authorized services. Constantly monitored: Continuous scanning against a database of current global security vulnerabilities. Using Cisco Webex and the. This gives each user the right tools for their job; from administrators and thought leaders, to production and field personnel, and beyond. The Catalog will be accessible from a Cisco portal. Name the agent file and provide a description. . An industry leader in the digital transformation of government. This document (this Service Description) describes the Service features, components, and terms of the managed services (Services) Customer will purchase from Cisco to support Ciscos Unified Communications Manager Cloud (UCM Cloud). Cisco Unified Communications Manager (formerly Cisco CallManager, now known as Cisco Unified CM or CUCM) is an enterprise call and session management infrastructure that. 4. UCM Cloud Unified CM Cloud is a Cloud Calling solution that is hosted and operated by Cisco, and delivered and managed by the partner. Two MX Series product linesthe MX700 and MX800 Series performance line and the MX300 and MX200 Series value linegive you great flexibility to deploy and scale video as your needs change. Purpose and Scope. If Customer fails to implement any reasonably requested Cisco recommendations or requirements, or fails to allow Cisco to make reasonably recommended Changes with respect to the Managed Elements or the Services, Cisco shall have no responsibility for any resulting delays, failure(s), or increased security risks with respect to the performance of the Managed Elements or Services. Cisco Customer Care Solutions Ordering Guide This document describes the pricing, licensing structure, and ordering processes for Cisco Customer Care Solutions, including Cisco Unified Customer Voice Portal (CVP), Unified Contact Center Express (CCX), Unified Contact Center Enterprise (CCE), and various other customer care applications. This document should be read in conjunction with the following documents: (1) Glossary of Terms; (2) any Service Level Agreement referencing this Service Description; (3) any Supplement(s); (4) the methodology and associated terminology used in determining the priority level of an Incident, which is included in Appendix B of this Service Description; and (5) any Ordering Document(s). Summary: Cisco will manage the deployment of technical changes to the Managed Elements (e.g., configuration changes) in end customers environment. In addition, Cisco can provide optional services to support an end customers use of UCM Cloud, as well as voice gateways and similar devices as a Managed Component for an additional fee. If the Service Term ends and Customer has Service Credits, those Service Credits will first automatically be applied to any outstanding invoices or amounts due. Upon expiration or termination of the Services, the license to the Portal, any CMSP Tools, and any software will automatically terminate. 2022 Cisco and/or its affiliates. Outputs: Recommendations for Change; Change Request; Change Plan; Change Record. 2. 1.5 Portal. 7.2. Click Add File to create an agent installer file containing zero or more proxies. 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